Ajay D Email & Phone Number

New Delhi, Delhi, India

• Translate business user requirements into optimized and scalable BPMN processes.• Generate innovative ideas and design processes that outline precise steps for efficient operations, customer sales, and servicing.• Develop comprehensive RACI matrices, defining roles and responsibilities of project members to ensure clear understanding and accountability.• Contribute to the development of Playbooks and Standard Operating Procedures (SOPs) to establish standardized guidelines for effective execution of processes.

Gurgaon, India

• Manager: Renewal Process, Premium computation, System Development. (From: March’2021 to October’2022).• Manager: Policy Issuance, Proposal Form Data Entry, Reconciliation, And BCP champion (From: October’2017 to March’2021).• Worked on the refund, endorsement, and cancellation processes. (From: Jan’2015 to October’2017).• Letter packing, dispatch, and POD record maintenance (From: July’2014 to Jan’2015.Brief Description of the Work Areas:-• Analyze customer data ingestion requirements and provide suitable platforms for data ingestion capabilities.• Develop automation capabilities through CI/CD pipelines to streamline data ingestion and processing.• Ensure timely upgrades of platforms and tools, conducting impact analyses to minimize disruptions.• Anticipate the end-to-end analytical scope for equity reporting and design valuable business intelligence solutions.• Estimate and plan project tasks, provide status reports to clients/internal and external stakeholders, and ensure adherence to deadlines.• Managed the end-to-end policy issuance process with a team of 30+ people, including proposal form entry, technical underwriting, reconciliation, and finance processes. Ensured adherence to IRDA compliance and internal/external audits.• Implemented daily FTR (First Time Right) reporting to branch operations, providing feedback and training on rejected proposal forms to improve quality. • Collaborated with multiple partners, delivering services and solutions while maintaining high standards of turnaround time and quality. Identified outliers and took necessary actions to improve efficiency and provide error-free policy documents to customers.

New Delhi Area, India

• Scrutinize and technically underwrite proposal forms and other documents received from sales, ensuring adherence to business standards and policies.• Provide assistance to walk-in customers, addressing their inquiries and resolving any issues in a professional manner.• Scrutinize and process claims documents for timely claim settlement, ensuring accuracy and compliance with established procedures.• Manage daily accounting tasks and perform various administrative functions, contributing to smooth operations and organizational efficiency.

Gurgaon

• Conduct meticulous scrutiny and underwriting of business received from sales, ensuring accuracy and compliance for login and issuance.• Coordinate with the branch to ensure timely closure of pending cases, facilitating smooth workflow and efficient operations.• Perform quality checks on data entry completed by a colleague to maintain data integrity and uphold high standards of accuracy.

Graduate, Bachelor Of Arts

12Th, Art/Art Studies, General

10Th