Co-ordinate with the vendor for bug fixes, feature requests, product version releases, and enhancements.Handle Escalations from the L1 & L2 Support team. Automate redundant tasks and build.Address queries of bot developers when there are changes to Workflow, API Endpoints, and product enhancements.Product version functionality testing, and release management on Windows and MAC machines. Testing Mobile app on certified Mobile devices. Periodic review auto-rules for user… Show more Co-ordinate with the vendor for bug fixes, feature requests, product version releases, and enhancements.Handle Escalations from the L1 & L2 Support team. Automate redundant tasks and build.Address queries of bot developers when there are changes to Workflow, API Endpoints, and product enhancements.Product version functionality testing, and release management on Windows and MAC machines. Testing Mobile app on certified Mobile devices. Periodic review auto-rules for user eligibility for application and external access.update runbook for L1 / L2 support and provide refresher training on features & updates. Show less

Risk assessment during weekly Global Change Management call ensuring no production impact post application release.Monitor scheduled / emergency release, patching, and maintenance. Drive automation to reduce alert/ticket count. L3 Escalation for issues related to Job/automation failure and application issues.

Team: CES Accounts: (9th May 2014 - 16th Aug 2015) Unix Account Provisioning on NIS of System & User accounts Manage system/FTP account and Troubleshoot login / permission issues on host  SEFT (Tumbleweed) provisioning and troubleshooting pull / push on different instance. Create / Modify script as a part of automation making daily tasks easier and increase productivity.- Additional Initiatives Automation of System Account provisioning, onboarding provisioning jobs… Show more Team: CES Accounts: (9th May 2014 - 16th Aug 2015) Unix Account Provisioning on NIS of System & User accounts Manage system/FTP account and Troubleshoot login / permission issues on host  SEFT (Tumbleweed) provisioning and troubleshooting pull / push on different instance. Create / Modify script as a part of automation making daily tasks easier and increase productivity.- Additional Initiatives Automation of System Account provisioning, onboarding provisioning jobs from different teams. Part of the Clocking initiative to keep a check on productivity.Team: Unix Specialist (22nd Sep 2010 – 9th May 2014) Manage Second level Escalations in regards with UNIX & Troubleshoot issues. Home drive provisioning & previsioning on Net-app fillers. Administer Majordomo Mail client, Project share management in Unix & Windows side, troubleshoot Unix based Application which uses Menus (Xdisplay)  Additional Initiatives Trained tech from multiple BC to be part of Unix specialist team & restricted root access for daily activities. Part of the validation / migration of knowledge base to a new product which had a better interface.  Succeeded to get additional tasks to the Unix Specialist team which was initially escalated to Eng / Dev team. Show less

 Handling customers from large Enterprises & Public Sectors Company based in United Kingdom & Ireland supporting Latitude Laptops, OptiPlex Desktops & Precisions Workstations. Troubleshooting issues on Desktops, Laptops & Workstations maintaining a good customer experience and resolve rate.  Booking dispatches for the customers delivery or for the engineers to replace  Making reports for the team with details like PPD & scrubbing Resolve Rate cases.

 Installation and configuration of operating systems & different software LAN Setup including cabling & configuration Technical discussion with customers to find the requirements of computers & software’s Monthly collection of call / conveyance reports and accessing work response and ability. Collection and organizing call reports, Submitting reports at the end of year on the service carried out at customer premises.

 Assembling, Installation and Troubleshooting of IBM PC & Compatibles. Installation and configuration of various O/S, installation of different software Design and implement of networks on Win 98 & NT platform starting from cabling.

 Maintaining of the Windows Nt Server, Workstation & Win 98 Clients Installation and configuration of OS, installation of software as per the user profile. Backup of Specific share’s holding project files, SQL Server & M-daemon on optical media at the end of work. Created a Backup Domain Controller enabling users to faster login and network access and was used for replicating the SQL Server as a back up The entire interface of M-Daemon interface was changed by in house… Show more  Maintaining of the Windows Nt Server, Workstation & Win 98 Clients Installation and configuration of OS, installation of software as per the user profile. Backup of Specific share’s holding project files, SQL Server & M-daemon on optical media at the end of work. Created a Backup Domain Controller enabling users to faster login and network access and was used for replicating the SQL Server as a back up The entire interface of M-Daemon interface was changed by in house Designers; WAN access was implemented allowing the Alias Account users to access the mails any ware. Show less

CUSTOMER SUPPORT ENGINEER (HARDWARE) @ Oakside Technologies who was a WIPRO Business Partner handling Installation/support of Wipro Hardware. Assembling, Installation and Troubleshooting of IBM PC & Compatibles. Installation and configuration of various O/S, installation of different software Design and implement of networks on Win 98 & NT platform