1. Onboarded multiple hospitals within the region and ensured that the partnered customers are realising the value that we bring to them.2. Trained & onboarded 1000+ paramedical staffs for better utilization and device adoption. Achieved maximum DAR of 90% and an average of 75% from multiple accounts.3. Ensured that the customer must be satisfied and retained by proactive communication, regular check-ins to discuss their needs and concerns and build trust.4. Aligned all the Key Stake Holders & build good Repo and work relationship with them. Act as a primary link between the company and the customer.5. Primary point of contact for the partners and address any issues/concerns. Ability to manage multiple accounts with varying needs and demands.6. Revenue generation through better customer management. Ability to understand client business, identify opportunities where our product and services can add value and provide tailored solution that meet their specific needs.7. Worked with Ministry of Health and Family Welfare.8. Organised and Conducted various OJTs, CNE & CME.9. Increased 60% of the revenue by upsell. Achieved 90.90% Customer Retention Rate, 81% NPS and 9.09% Churn Rate.10. Cross functional collaboration.11. Analytics and ability to analyse data (Impact report and CGR report) and key performance metrics like Customer Retention rate, Churn rate, Customer Adoption rate, Escalations, Net Promotor Score & Collection etc to keep track of overall account health.12. Good knowledge of CRM tools like kapture CRM & HubSpot.13. Managed inventory and other logistics process.

1. Worked as a Technical Assistant Engineer in operations for PM & CM maintenance of WAG-12 E-Locomotives.2. Responsible for Pre Delivery and Post Delivery Inspection.3. Successfully changed 150 axles with the latest update.