Roles and Responsibilities at ICICI ProjectICICI Bank, ICICI Lombard, ICICI Prudencial, ICICI Home Finance System Support in Dhule, & Nandurbar DistrictInstallation & Configuration of Windows 10 Operating System.Installing & Troubleshooting Windows, Outlook, Thunderbird, Teams, VPN, Security App etc. over Remote SupportInstalling & configuring network printers.Antivirus SAV Update 100%Windows Security Patches Updating up to 99.8%Every Six month all system starts Audit process and completedProviding internet access, troubleshooting internet connectivity problems.Answer incoming calls and respond to customer’s emails in timely manner.Manage and resolve customer complaints.Identify and escalate issues to supervisors as and when needed.Provide product and service information to customers.Create SOPs for new Issues and resolution given.Complete call logs and call closed reports

Administrative Job for supporting the IT department.Take technical support to All Government and Private Schools in Dhule, Jalgaon, Nasik,Nandurbar District.Installation & Configuration of Windows 7/8/10 Operating System in Kyan.Take Technical support to Kyan Installation and Troubleshooting.Installing & configuring Kyan Machine and Handling Projector Issue.Installation & Activation State board, CBSE Multimedia Content and Troubleshooting.Configuration Online Classroom Setup and Teacher Training.Configure Google Future Classroom Setup and Support.

Administrative Job for supporting the IT department.Take technical support to MSEDCL in Dhulia.Installation & Configuration of Windows XP/vista/7 Operating System.Administrative Job for supporting the IT department.Take technical support to MSEDCL.Installing & configuring network printers.Installation & Configuration of MS Outlook mail clients.Providing internet access, troubleshooting internet connectivity problems.Connecting Network Routers, 3g Routers, Switches.To Switch Internet Connection from Broadband to Isdn connection; if Broadband connection fails to connect.

• Administrative Job for supporting the IT department.• Take technical support to Manappuram Finance Ltd. & Future Generali in Dhulia Jalgaon District and Burhanpur.• Installation & Configuration of Windows XP/vista/7 Operating System.• Administrative Job for supporting the IT department.• Take technical support to Manappuram Finance Ltd. & Future Generali in Dhulia Jalgaon District and Burhanpur.• Installing & configuring network printers.• Antivirus SAV Update 100%• Configure and troubleshooting Mobile VPN (Remote Networking) Connections.• Installation & Configuration of MS Outlook mail clients.• Windows Security patches Updating up to 99.8%• Providing internet access, troubleshooting internet connectivity problems.• Connecting Dax Network Routers, 3g Routers, Switches.• To Switch Internet Connection from Broadband to Isdn connection; if Broadband connection fails to connect.• Installation & Trouble Shooting of CCTV/IP Camera Software and finding out critical activities.• Installation & Trouble Shooting of Weighing Machine.

•Administrative Job for supporting the IT department. •Installation & Configuration of Windows 2003/2000 Server Operating System.•Installing & Configuring Active Directory in Windows 2003/2000 Server.•Creating User, Group.•Maintaining mailbox sizes, incoming mail size & outgoing mail sizes as per policy.•Assembling and Formatting.•Installing and configuring software and hardware.•Remotely call handling.•Maintaining of Systems by implementing Anti virus Software and •Maintaining the documentation for the IT assets & daily work reports and day-to-day.•Configuring LAN. Network troubleshooting.•Installation & Configuration of MS Outlook mail clients.•Installation & Configuration of Lotus Notes mail clients.•Providing internet access, troubleshooting internet connectivity problems.•Downloading software’s, files as per requested by users.•Installing & Configuring network printers.•Troubleshooting of hardware related problems, providing hardware support for HP servers & desktops, Daily scheduled Data Backup, and Manage the in-house clients’ requirements regarding system allocation, software installation, file server access, etc.•Preparing Daily & Weekly virus inspection report.•Handling escalations regarding pending queries & connectivity & forward it to higher authority.