Alex Beil Email & Phone Number

Omaha, Nebraska, United States

Serve as the main ticketing contact for all events at Steelhouse OmahaDevelop strong working relationships with Live Nation, ticketing staff, and guestsManage the training of the Ticket Omaha team on Ticketmaster platformsCollaborate with internal departments and external event personnel to ensure all ticketing needs are addressedOrganize and oversee nightly Box Office operations during events (ticket sales, will call, ticket scanning, etc)Maintain accurate Box Office accounting records & archivesManage the data import from Ticketmaster into TessituraBuilds & maintains all events within the Ticketmaster ticketing softwareAssists internal staff and touring personnel for event programming, reporting, ticket holds, and other ticket detailsMonitors all ticket inventoryCollaborates on pricing & dynamic pricing to maximize revenueWork with General Manager to create & optimize ancillary products to drive incremental revenueEnsures ADA Compliant Ticketing practices at the venueBalances daily ticket sales in collaboration with the Patron Services teamResponsible for the preparation of all Box Office settlement reports on event nights & actively participate in event settlements, as neededUphold ticketing policies and procedures including ticket sales, refunds, exchanges, lost/stolen tickets, and third-party ticket issues

Omaha, Nebraska, United States

Oversee & process ticket transactions (single, subscription, and ticket exchanges), patron-record updates, and low-level gift processing on TessituraDirect and supervise box office employees: including hiring, training & development while exemplifying the highest level of customer serviceSupervise the sales team, including in-bound and out-bound callingComplete weekly Patron Services Representative scheduleCoordinate sales activities of outbound ticket sales campaign including inventory management and order processingPrepares reports, as assigned, utilizing computerized ticketing system, Excel, Word, and various other spreadsheet applicationsAssist in the management of O-pa events, including Box Office settlementBalance daily ticket sales & works with other Patron Services Representatives when balancing their daily ticket sales and cash depositsMaintain and enhance the Patron Services department policies & proceduresParticipate in daily phone and over the counter salesAssist with the fulfillment of Arts Access ticket ordersConsistently maintain high standards of service for patrons and organizational security

Omaha, Ne, United States

Generated external facility rentals & prioritized client relationsCollaborated with Theater Manager to create new arts programmingOversaw and maintained the Jewish Federation of Omaha campus calendar & data entryOversaw the Jewish Federation of Omaha campus calendarFacilitated data entry in EMS scheduling software & communicated with all departments & external clients to confirm that all event details were accounted forWorked with the Director of Facilities & the Housekeeping Manager to ensure accuracy & consistency in room set-ups and tear-downsSupervised the search & transition to a new event management software that would best suit the needs of the Jewish Federation of Omaha campusAdministered Arts People database & oversaw show builds, ticket transactions, sales & attendance reports, and cash flow reconciliationUpgraded & enforced campus-wide facility rental policiesDeveloped theater volunteer policies, procedures, and communication

Fargo, North Dakota, United States

Fargo, North Dakota Area

Oversaw premium seat & suite salesSupervised game day staffHandled Ticketmaster database managementCoordinated Ticketmaster show buildsDesigned ticketing-related graphicsCollaborated with the Director of Ticket Operations

Moorhead, Mn

Directly supervised ticket office staffStreamlined audience database managementEnhanced ticket office operating proceduresAdministered group ticket sales & customer relationsDeveloped daily deposit and ticket sales reportsOrganized cash flow in all departmentsAssisted in the hiring processAssisted with venue rentals

Greater Omaha Area

Fargo, North Dakota, United States

Supervised front of house operations (box office, concessions, volunteers) during eventsHandled cash from box office, concessions, and bar salesResolved patron complaints & ticketing complications in a timely and effective manner

Fargo, North Dakota Area

Answered and routed phone callsGreeted guestsSorted & distributed mailMaintained up-to-date knowledge of television & radio programmingProcessed & fulfilled DVD/CD ordersManaged schedule for conference rooms

West Fargo, North Dakota

Supervised front of house operations during theater showsCoordinated public relations contacts & marketing opportunities Designed playbill & pre-show PowerPoint presentation

Moorhead, Minnesota

Interacted with students, faculty, & the community on a daily basis to assist them with purchasing tickets either over the phone or in personUtilized the SRO ticketing softwareResolved patron complaints in a timely mannerActed as house manager for university eventsCoordinated volunteer ushers for each performanceClosely monitored theater lobbies before, during, and after eventsEnsured each performance started at the scheduled time

Fargo, Nd

Supervised large groups of kindergarten to fifth grade children during before-school and summer programmingFacilitated eduction-related curriculum and activities with the childrenEffectively communicated child-related concerns with parents

Bachelor Of Arts (B.A.), Theater Arts, Senior

Activities and Societies: Blackfriars: the student theater organizationStudied a variety of theater, business, English, and general courses.

High School Diploma, General Studies

Activities and Societies: National Honor Society (2.5 years), One-Act Play Competition (5 years)National Honor Society member, A-Honor.