Andy Crow Email & Phone Number

Clive, IA, US

Remote

Responsibilities include: SharePoint, Power Automate, Teams, M365/Azure, Intune, Exchange, & anything else Microsoft related.

United States

United States

• Responsible for setting policy/procedures, hardware/software incident resolution, and administration of all IT systems on-site
• Designed, deployed, and currently administer the Clive Behavioral Health SharePoint homepage
• Implemented department pages secured through Active Directory to keep patient and employee data secure
• Implemented and currently administer MS Teams for each department
• Administrator for Active Directory, Cisco Meraki, Microsoft 365, Avaya IP Office Admin, Concord faxing, printer server, ACRs, BitLocker, Symantec Management Agent, and network shares
• Support PC hardware/software, printers, Avaya IP phones, local network MDF/IDF equipment, and Genetec Surveillance system

Des Moines, Iowa, United States

• Responsible for remote and on-site escalated hardware and software tickets for Clinical, Hospital, and Corporate clients
• Build, test, and deploy PCs
• Dell and HP Certified for ordering laptop and desktop parts
• Responsible for replacing End of Lease equipment quarterly
• Maintain and ensure assets are properly tracked and recorded
• Skilled with Jamf PRO to configure, deploy, and maintain Mobile devices

Des Moines, Iowa, United States

• Handle inbound calls supporting accounts, PC hardware, Windows, Office, and local network support
• Assigned to the VIP Support Line for Executives that required higher level IT support
• Skilled in the most possible queues within IT Operations
• Responsibilities included, Windows XP, Vista, 7, and 8, Internet Explorer 6-11, Office, Lotus Notes, Sametime, Outlook, Active Directory, LDAP, Citrix, Virtual Machines, VPN, SCCM, printers, and PC hardware
• Created 24 knowledge base articles for IT Operation use
• Upon leaving this role I had fielded nearly 50,000 IT calls