Andy Crow Email & Phone Number

Clive, Ia, Us

Remote

Responsibilities include: SharePoint, Power Automate, Teams, M365/Azure, Intune, Exchange, & anything else Microsoft related.

United States

United States

Responsible for setting policy/procedures, hardware/software incident resolution, and administration of all IT systems on-site• Designed, deployed, and currently administer the Clive Behavioral Health SharePoint homepage• Implemented department pages secured through Active Directory to keep patient and employee data secure• Implemented and currently administer MS Teams for each department• Administrator for Active Directory, Cisco Meraki, Microsoft 365, Avaya IP Office Admin, Concord faxing, printer server, ACRs, BitLocker, Symantec Management Agent, and network shares• Support PC hardware/software, printers, Avaya IP phones, local network MDF/IDF equipment, and Genetec Surveillance system• Responsible for budgeting and ordering IT equipment when needed • IT point of contact to vendors for Clive Behavioral Health• Assist department leaders with IT strategies that will allow for better workflow

Des Moines, Iowa, United States

Responsible for remote and on-site escalated hardware and software tickets for Clinical, Hospital, and Corporate clients• Build, test, and deploy PCs• Dell and HP Certified for ordering laptop and desktop parts• Responsible for replacing End of Lease equipment quarterly• Maintain and ensure assets are properly tracked and recorded• Skilled with Jamf PRO to configure, deploy, and maintain Mobile devices • Deploy and maintain Lexmark printers and server they reside on• Collaborate on the IT strategy for new Clinics and Hospital expansions during the construction phase• Intermediate support between vendors and UnityPoint for hardware and software solutions• 24 hour on-call IT support for critical tickets that affects patient care• Peer trained 2 new hires for the Des Moines Region CDS department • Responsible for troubleshooting local network issues with enterprise and hospital devices• Confirm and resolve Active Directory issues on a per incident basis• On-site troubleshooting of Corporate Cisco video conferencing equipment• Implemented a new system setup allowing vendors to create on-site badges within the IMMC location• Assigned on various occasions to help the UnityPoint CEO with IT issues

Des Moines, Iowa, United States

Handle inbound calls supporting accounts, PC hardware, Windows, Office, and local network support • Assigned to the VIP Support Line for Executives that required higher level IT support• Skilled in the most possible queues within IT Operations• Responsibilities included, Windows XP, Vista, 7, and 8, Internet Explorer 6-11, Office, Lotus Notes, Sametime, Outlook, Active Directory, LDAP, Citrix, Virtual Machines, VPN, SCCM, printers, and PC hardware• Created 24 knowledge base articles for IT Operation use• Upon leaving this role I had fielded nearly 50,000 IT calls