Program Manager
Spearheaded the successful onboarding of multiple batches for Business Operations, ensuring smooth integration and productivity.Played a key role in the hiring process, including conducting interviews and collaborating with the Director for the organization's launch, showcasing strong leadership and coordination abilities.Gained valuable insights by shadowing the Director in multiple New Hire Orientations (NHOs), contributing to a deeper understanding of organizational dynamics and culture.Demonstrated versatility and adaptability by managing and assisting multiple programs since the company's inception, showcasing a proactive and hands-on approach.Led a sizable team of 30-35 Associates/Senior Associates, overseeing their performance metrics, leave approvals, and other administrative functions, indicating strong managerial and organizational skills.Established policies and procedures for investigating and addressing instances of shrinkage, including disciplinary actions when necessary.Regularly reviewed and updated shrinkage prevention strategies to adapt to changing business needs and industry trends.Developed retention strategies to minimize employee turnover and improve overall workforce stability.Implemented initiatives to enhance employee engagement, job satisfaction, and career development opportunities.Established clear communication channels for addressing employee concerns and providing opportunities for feedback and dialogue.Monitored key indicators of employee morale and satisfaction, taking proactive measures to address any red flags and improve overall retention rates.Actively participated in the sales outreach program, collaborating closely with leaders in both India and the U.S., highlighting effective communication and collaboration across diverse teams and regions.