Competent and result-oriented professional offering over 15+ years of experience across managing various operations; currently spearheading as Regional CAD Manager with IDFC First Bank Ltd. Possess natural flair for operations management, customer service and achieving optimum level of Service Level Agreements; adept at developing strategies to enhance client’s/ customer relations through formal and informal channels, building cordial relationship through regular interactions Excellent time management skills with proven ability to work accurately and quickly prioritize, coordinate and consolidate tasks whilst simultaneously managing the diverse range of functions from multiple sources. A prolific team Manager with thorough exposure in building and grooming teams into cohesive units of performers; excellent communication, analytical and co-ordination skills; ability to use sound decision-making skills and effectively perform in a self-directed work environmentSpecialties: assets recovery, auditing, conversion, credit, customer relations, customer satisfaction, customer service, database administration, english, fast, forms, framing, functional, hindi, insurance, lotus notes, management, marketing, microsoft office, mis, policy analysis, process engineering, proposal writing, quality, reports, retail, sales, scheduling, view,