Anthony Everett Email & Phone Number

Akron, Oh, Us

• Oversight of a geographically dispersed IT Helpdesk team providing services to 33 companies (400+ users, ~700 tickets each month) across diverse industries including manufacturing, medical research, accounting, law firms, and non-profits.• Technical support for Windows, OSX, and Linux systems in on-prem, cloud-only, and hybrid environments.• Windows and Linux server administration, network troubleshooting, and systems backups.• Office 365 administration including user management, server administration, and conducting security audits.• Point of escalation for technical issues, procedural matters, and customer service relationship challenges.• Management of customer relationships and service levels for the entire client portfolio.• Responsible for creating and maintaining technical staff training programs.• Providing technical leadership, soft skills coaching, and mentorship for Tier 1 and Tier 2 technicians.• Active contribution to strategic business decisions such as vetting new customers and contract negotiations.• Internal and external vendor services management, coordination, negotiation, and vetting.• Trusted by customers to aid in security incident audits and the handling of confidential information.• Intermediary between customers and leadership to ensure customer requirements are understood and met.• IT Project Management: 8-12 moderately sized customer projects each year.• Proactive vetting, testing, and documenting new technologies and tools for both internal and external applications.• Asset management, budgeting, and forecasting both internally and for customers.

Master Of Business Administration - Mba, Information Technology Management

Bachelor Of Science - Bs, Business Administration, Information Technology Management

Computer Systems Networking And Telecommunications