• Primary front-end developer for Valuations team products• Working with MVC and Angular SPAs using APIs/services/DBs• Integrating back-end solutions with .NET and SQL• Maintaining both legacy and emerging applications• Communicating with stakeholders to define specifications• Investigating customer-driven feedback and SPIKEs• Fixing bugs/defects and regular tech-debt mitigation• Combining Agile and Waterfall methodologies• Enhancing and modernising product UI/UX• Writing user-automation tests with Java frameworks• Creating documentation and architectural diagrams• Facilitating end-to-end software deployments• Coordinating with global teams to audit and execute releases• Mentoring higher potential graduates of internal schemes• Continuously improving business development processes• Increasing representation of business software knowledge• Focusing personal development on front-end technology stack• Built new React SPA front-end to replace legacy product• Remain OOH on-call contact for Valuations team products

Level 3 Certification

• Monitoring multiple mailboxes for internal and external customer requests• Qualifying technical requirements for managed service solutions• Logging tickets and allocating resource using HP Service Manager• Real-time analysis of internal SLAs, team performance and trends• MI, ad-hoc data requests and building Microsoft Excel tools/utilities/templates• Management of Tender scheduling and resource allocation for the Bid Management Team• Producing Microsoft PowerPoint presentations for training purposes and reporting at board level• Review and maintenance of team workloads• Continual improvement of team processes and workflows

• Delivering a departmental SLA of 98.5% call connectivity and 30 second connection time• First point of contact for issues, queries and incidents• Maintaining supplier availability and management of capacity across more than 250 languages• Management of the Preferred Supplier Network scheduling and resource planning• Monitoring adherence to scheduling, polices and client-specific requirements• Analysis of call profiles for forecasting purposes• Provide recommendations for recruitment requirements and escalation of trend analysis• Reporting intra-daily on service delivery and actions taken to improve/mitigate service• Using CMS Supervisor as a resource management tool

• Building reports using Microsoft SSRS 2005/08 to generate raw data• Producing specific data requests using Microsoft Excel and working towards strict deadlines• Building relationships with company stakeholders• Marketing MI relating to client/supplier utilisation and communications• Sales/finance MI relating to internal utilisation and quote conversion rates• Providing operations with visibility on migration across systems• Using analysis to provide visibility on development and analysis of common faults or incidents• High level data management including gap analysis and data cleansing• Development of reporting models working alongside senior infrastructure analysts

• Connecting clients such as NHS Foundation Trusts, HMRC and UKBA to our suppliers• Administering new bookings, alterations and cancellations• Resolving a variety of interdepartmental queriesDelegated management of all Telephone Interpreting pre-booked calls for a client specific project:• Daily communication and coordination of requests working to their deadlines• Processing and administering manual supplier payments and client charges• Handling sensitive issues and confidential informationTrained and experienced in Reception Management:• Greeting staff and visitors as front-of-house for the global head office• Management of the main switchboard, security gate and monitoring internal/external cameras• Booking meeting rooms and processing post/deliveries