Presided over a portfolio of 7 properties, 1012 units, while leading a team of 26 employees on behalf of a growing organization. Successfully lead 6 tax credit lease ups with succesful file audits and property inspections. Defined objectives, delegated tasks, and motivated team members to achieve predetermined goals. Recruited quality candidates, conducted interviews, extended offers of employment and facilitated the on-boarding process. Motivated team members to achieve predetermined goals. Recruit quality candidates, conduct interviews, extended offers of employment and facilitate the on-boarding process.• Generate annual budgets, present to executive leadership, and obtain approvals.• Assess the need for capital improvements, determine associated costs, and receive consent from management.• Review operational logs, audit residential files, and always ensure regulatory compliance.• Assumed responsibility for three properties below 80% occupancy. Implemented tenants’ recruitment strategies that elevated occupancy to 98% in line with corporate guidelines.• Introduced scheduling and calendar management. • Drafted and issued standard operating procedures subsequently adopted by corporate.• Created a dynamic training program for new hires.• Achieved and maintained an average of 90% REAC inspection scores.• Accomplished scores of 98, 99 and 100% state property inspection scores.• Commended for passing audits by state officials, HUD representatives, and investors with zero liabilities.• Credited with training and promoting 10 team members to management positions.• Mentored two Property Managers, subsequently promoted to Are Property Managers. • Recognized for leading a 316-unit lease property to completion in 11 months, 5 months ahead of schedule.• Responded to 75 incidents requiring emergency attention, resident relocation, and unit repairs caused by the winter storm of 2021.

Oversaw daily operations for a rental property, established tenant relations, and adhered to all regulatory requirements. Sourced quality candidates, offered property tours, and processed applications. Verified employment, ran credit checks, and communicated with references prior to approvals or denials.• Assessed resumes, identified quality candidates, and scheduled interviews.• Facilitated the hiring, on-boarding, and training process for new team members.• Conducted performance reviews, highlighted positive attributes, and noted areas for improvement.• Engaged with service providers, requested quotes, and hired contractors for repairs.• Updated records, maintained knowledge regarding housing regulations, and followed regulatory compliance.• Received tenant complaints, outlined solutions, and resolved issues in a positive manner.

Provided administrative and organizational support to ownership. Skillfully interacted with sales managers, within and outside of the company, comfortably communicated with customers, vendors and visitors and flawlessly handled confidential and critical details. Responsible for anticipating the needs of the owners and flexibly adapted to ever changing responsibilities and assignments. Managed timecards, employee new hire and termination paperwork. Accountable for credit application approvals, accounts receivable and collections. Processed account payables and submitted payments.