Worked as Senior Systems Engineer with Primary involvement in providing Hardware and Presales support of Sun and HP Servers/Storages, EMC Storages. Performing Root cause analysis of the Technical Issues and Preparing Action plan for Hardware/Software tickets within the SLA. Performing Onsite Technical intervention to make hardware replacement (Including disks, controllers, memory, PCI cards and System boards etc.) or Software configuration … Show more Worked as Senior Systems Engineer with Primary involvement in providing Hardware and Presales support of Sun and HP Servers/Storages, EMC Storages. Performing Root cause analysis of the Technical Issues and Preparing Action plan for Hardware/Software tickets within the SLA. Performing Onsite Technical intervention to make hardware replacement (Including disks, controllers, memory, PCI cards and System boards etc.) or Software configuration Performing Installation, Configuration of Servers/Storages, Sun Solaris, HP-UX, Redhat Linux, firmware upgrade, applying necessary patches, installing necessary software package depending upon the Customer requirements. Preparing Periodic Reports to be sent to Management and Customer on weekly, monthly and quarterly basis mentioning the status of all support activities carried out during the period. Provide Requirement Analysis, technical assistance and conduct presentations to all sales staff and the potential and existing customers on the Products and Services. Coordinate with the escalation management in order to provide a solution / fix for a reported problem within the SLA defined time-frames.• Performing Hardware auditing of Infrastructure under Support contract to create and maintain a database of its configuration information and Critical spare required for the Project. Timely refill of buffer stock of spares. Show less

Worked as System Engineer with AV International with primary involvement in Operations and maintenance of IN/VAS Service of an GSM Operator.• Maintain and monitor Link utilization, CPU utilization, disk space, memory, OS logs, core file and Bill directory. • Monitor OS and the alarms generated by the platform and isolate the problems experienced by the network.• Perform Activations/Provisioning of Prepaid accounts and Scratch Cards.• Perform design, configuration… Show more Worked as System Engineer with AV International with primary involvement in Operations and maintenance of IN/VAS Service of an GSM Operator.• Maintain and monitor Link utilization, CPU utilization, disk space, memory, OS logs, core file and Bill directory. • Monitor OS and the alarms generated by the platform and isolate the problems experienced by the network.• Perform Activations/Provisioning of Prepaid accounts and Scratch Cards.• Perform design, configuration, implementation, testing and verification of Tariffs, SMS packs, ISD packs and Recharge packs.• Perform prepaid account and voucher investigation and other related incidents.• Preparing daily/weekly/monthly Health Check Reports for the IN and CRBT system, Traffic Analysis and Statistics Report during Peak hours.• Updating “Balance on Screen” Flash Message for USSD Push, after Call and after SMS AOC Messages as per requirements from marketing teams on a daily basis.• Periodically back-up system operator log and set up specific directory to save these back-ups. • To Provide installation support including, Hardware & software pre-configuration support, Hardware & software testing, Equipment racking and onsite hardware & software installation.• Coordinate with vendor (SUN, HP, IBM, Cisco) regarding repair and maintenance (preventive and corrective measures) of the Network infrastructure. Show less