Annette Jimerson Email & Phone Number

Greater Atlanta Area

Global Aviation Holdings is the parent company of World Airways and North American Airlines. Both airlines provide charter passenger and cargo services. Their largest customer was the U.S. Department of Defense. Crew Scheduling Supervisor | 2012 – July 2013– One of four supervisors who managed 12 schedulers in a 24/7 operation. – Provided proactive oversight within the crew scheduling department to ensure that all flights contain the correct crew complement while adhering to all applicable federal regulations and union contract provisions. – Produced accurate and detailed operational reports to management for each shift. – Represented crew travel department at weekly senior management conference. Participated in operational briefings and helped resolve crisis situations. – Administered employee evaluations and maintained each employee's departmental file. Crew Travel Supervisor | 2005 – 2012– One of two supervisors who managed 40 travel agents in a 24/7 operation. Team booked reservations for international air travel, hotels and ground transportation for 500+ pilots and flight attendants. Also made travel arrangements for maintenance and ground operations personnel on an ad hoc basis for another department. – Confirmed airline reservations for crewmembers while meeting monthly and quarterly budgetary goals. – Coordinated with other departments to effectively maintain efficiencies while streamlining booking processes and revising procedures. The total annual spend for crew and corporate travel peaked at $25M. – Volunteered to assist with the annual charity golf tournament and vendor appreciation events. – Coordinated onsite meetings and training sessions for pilots and flight attendants. – Processed and process special pay requests (SPR) for pilots and flight attendants. – Assisted with the integration of CTC Travel's software into the company's AIMS system. – Booked air, hotel and ground transportation for this company with 100+ traveling employees.

Tulsa And Atlanta

– Served corporate clients such as Advanced Research Chemicals, Bank of Oklahoma, ConocoPhillips, FlightSafety International, Oral Roberts University, and St. Francis Hospital. – Affiliated at various times with Mile High Tours, Avoya Travel (Avenues to Travel), YTB Travel, Travel Bargains, and Affinity Travel. – Worked to ensure a seamless positive travel experience while satisfying each client's travel requirements. – When affiliated with Affinity Travel, served as primary point of contact for Advanced Research Chemicals. Booked air, hotel and ground transportation for this company with 100+ traveling employees. – When affiliated with Mile High Tours, the #1 wholesaler for trips to Las Vegas, booked groups of 50-100 people to destinations throughout the U.S. and in Europe.

Atlanta And Tulsa

Sales Agent | Newnan, Georgia | 2004 – 2005– Assisted with the opening of this new site. Created marketing strategies to generate business. – Ensured vehicle availability for clients. Produced operational reports to management. – Resolved rental contract disputes while effectively utilizing corporate policies and procedures. Customer Service Representative | Tulsa, Oklahoma | 1999 – 2004– Worked in the worldwide call center with almost 1000 employees. Provided U.S. customers with rental and lease agreements. Assisted customers with billing transactions and emergency roadside service. – Constructed status reports detailing client contract changes and reimbursement credits to management. – Volunteered to serve on a committee to improve employee engagement. Organized the first event hosted by the committee, Black History Day. The event spawned other specials days for Latinos and others.

Associate Of Arts (Aa), Business And Travel

Cheer Leader, First runner up and Miss Congeniality in the school pageant.

Associate'S Degree

– Windows 7 – Microsoft Office – Word, Excel, Outlook – AIMS – scheduling software – Sabre, System One, Apollo – Computer Reservation.