Configuration Analyst
CurrentResponsible for designing and maintaining ADTRAV and third-party software systems to include but not limited to RezDesk, Concur, Deem, Cytric, and GetThere.● Serve as subject matter expert in consultation and decision-making during implementations. This includes configuration and customization of new accounts and ensuring customer requirements are implemented with quality and accuracy.● Configure online booking tools (e.g., Concur, Deem, Cytric, and GetThere), profile systems, mobile applications, and internal proprietary products in a global environment, for new requests, changes to products, and conversions.● Analyze proposed changes of product design to determine effect on overall product, system, and optimize user experience.● Assess escalated online issues, troubleshoot, research, and diagnose.● Review and recommend system improvements for optimization and supporting configuration change requests.● Act as a go-between with management, development, and the customer.● Perform site demos or training as needed or when assigned by manager.● Manage and resolve JIRA ticket cases.