Evaluated, defined & documented business process to build business cases that driveefficiency, process improvement, and ensure cross-functional synergy across theorganization with data gathering, structuring, cleaning and enriching data.·Synthesized information from multiple sources that can be used to make decisions.Identified, analyzed, and interpreted trends and patterns in complex data sets byvalidating and publishing findings with recommendations in order to improve workflowefficiencies with implementing the solutions.Managed projects across multi-functional teams to drive opportunity visibility andpredictability in order to improve client satisfaction.Created business cases, narratives, and storyboarding to describe and capture businessopportunities by developing strategic and financial rationales for high-priority initiatives.Created complex models, macros and reporting tools to enable timely and accuratemonitoring of reports and analysis.Acted as the SME for data sourcing of new projects, programs and processes and makesure they kicked-off and developed.Initiated a quality assurance project for Youtube process based on agent responses byusing secondary data to track the behavioral patterns of agents through predictiveanalysis which helped improve the quality and was able to save the cost of $293Kannually.Challenging existing processes to further enhance through process improvementinitiatives initiated a capacity enhancement project by identifying the opportunity to saveinvestment of efforts, training, quality interventions and in-shifts checks from the leadswith help of analyzing the existing process. Came up with solutions and recommendationwhich was able to save cost of $29k.