Currently leading IT department in their Food & Beverages (Noodle Box, PIDE and Taste D Lite), Logistics and Real Estate sector with key focus on specific core capabilities associated with procuring, designing and advising on technology-enabled transformation programs

Infrastructure Support And Management for PAN India

Manage Symantec Backup RMS (Remote management service) and support IT Team ManagementTo ensure that all activities relating to Store Opening Process and Procurement are complete on time.Connectivity managementTo submit all bills after proper verificationPrint Management (Barcode Printer, Network printer)Monitor IT/IS security violations and initiate corrective actionsTo ensure support to all store WINDSS (Windows based Distributed Store system), JDA software Group, Inc.To manage CLP (Customer Loyalty Program), Fabric Management Software & Financial ERP JDE8.11To ensure basic support of MMS (sale updating ,User creation)To deploy the IT security in the organization as per IT Policy.To ensure training is conducted for new joiners, maintain all documents for IT supports and site Information.To ensure smooth Functioning and resolve the problem with in the escalation time frame.

 Worked for more than 300 users for multiple locations. SLA, AMC, Warranty Management, Vendor Management. IT Services Management, License Management, IT Inventory and Asset Management. Handling delivery of new projects. Responsible for guiding and mentoring IT activities, identifying training needs. Coordinating with Clients for any other improvements in running Software. Coordinate with the Hardware vendor to minimize the downtime. Handling all software related Problems. Handling all desktop level calls. Installation and Troubleshooting of printers, scanners and laptop etc. Installation and Troubleshooting of WIFI routers. Handling Outlook problems. Managing two IT Executives in a team. Vendor and Asset Management.

 Management and Service Support. Manage IT team and activities to ensure that best IT services are delivered to end-users. Manage hardware & software requirements for Corporate Office & Locations. Monitor and hands-on day to day Systems and Data management activities involving data backups anti-virus scans and updates. Responsible for guiding and mentoring IT activities, identifying training needs. Functional lead of IT support team and point of contact for other IT team members. Identify vendors for procuring IT related products & devices at cost-effective rates. Co-ordinate with Finance for IT related payment. Coordinate with the vendor to minimize the downtime. Lead the delivery of IT projects, Lead software and hardware implementations. Coordinating with GM’s of all other properties for IT requirements. Develops Standard Operating Systems for all computer related operations. Maintaining the IT equipment in the hotel in good working condition and ensuring that preventive maintenance is carried out on a regular schedule. Handling five engineers in the team.  Managing and troubleshooting all the software (IDS, Payroll, and Tally) installed. Migrated more then 200 clients with Linux desktop clients. Server Support. Installation and troubleshooting of ADS and DHCP server. Send Mail, VPOP3. Installation of Symantec Endpoint Server. IDS server (Hotel Management Software). POP3 Server and File Server.

 Service and Top Management Support. Manage IT team and activities to ensure that best IT services are delivered to end-users. Manage hardware & software requirements for Corporate Office & Locations. Monitor and hands-on day to day Systems and Data management activities involving data backups anti-virus scans and updates. Responsible for guiding and mentoring IT activities, identifying training needs and liaising with the Manager IT. Functional lead of IT support team and point of contact for other IT team members. Identify vendors for procuring IT related products & devices at cost-effective rates. Co-ordinate with Finance for IT related payment. Coordinate with the vendor to minimize the downtime. Lead the delivery of IT projects, Lead software and hardware implementations. Reporting and coordinating with IT Manager for JMD and MD’s IT requirements. Supporting to high profile user’s like MD’s, JMD’s & VP’s of Bombay Dyeing and Wadia Group. Managing IT setup for JMD and MD’s residence. Handling day to day desktop and laptop problems in Windows and Mac environment for JMD and MD office.  Managing and handling JMD’s daily checklist, travel checklist. Managing IT setup for JMD and MD’s residence. Handling Blackberry configuration and troubleshooting for all high end users. Supporting junior engineers for all type of IT problems in Windows and Mac environment. Applications software and Network support. Installation and troubleshooting for Windows and Mac OS. Outlook and Entourage mail configuration and troubleshooting. Tally configuration and troubleshooting. Configuration and troubleshooting of ERP. Configuration and troubleshooting of network printers. Configuration and troubleshooting of Data cards. Coordinating with Network team to ensure the minimum downtime. Configuration and troubleshooting of Wireless Access Point, Routers. Handling Blackberry related queries. Outlook Rules Settings in Outlook with