As a versatile Business Analyst with a focus on Customer Success Management, I wear multiple hats, combining product management and data reporting expertise. I am dedicated to optimizing customer experiences and business operations. In my role, I work closely with CSM teams to ensure customer satisfaction and success. Simultaneously, I manage product lifecycles, leveraging data-driven insights to develop and enhance products. My proficiency extends to data management and report creation using tools like Metabase. I have a proven track record of delivering customer-centric solutions and actionable insights to drive informed decision-making.