1-Mentored and guided employees to foster proper completion of assigned duties.2-Built strong relationships with customers through positive attitude and attentive response.3-Optimized customer support by establishing collaborative service environments through targeted operational initiatives.4-Established open and professional relationships with team members to achieve quick resolutions for various issues.5-Participated in cross-functional team-building activities.6-Worked with colleagues to create prototypes for designs and training materials.7-Cross-trained and provided backup support for organizational leadership.8-Assisted with new hire processing and existing training programs.9-Initiated timely response to emails, voicemails and written correspondence.Implemented new working processes to deliver multiple improvements.10-Coordinated weekly meetings for internal and external groups.11-Conducted training and mentored team members to promote productivity and commitment to friendly service.

1-Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.2-Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.3-Adjusted design parameters to incorporate new features.4-Participated in architecture, design and implementation of back-end features.5-Discussed project progress with Client, collected feedback on different stages and directly addressed concerns.6-Analyzed data to coordinate installation of new systems or modification of existing systems.7-Collaborated with fellow engineers to evaluate software and hardware interfaces.8-Updated old code bases to modern development standards, improving functionality.9-Developed robust, scalable, modular and API-centric infrastructures.10-Integrated third-party tools and components into applications.11-Analyzed proposed technical solutions based on customer requirements.12-Introduced agile methodologies and development best practices to division to enhance product development.13-Collaborated with clients to define solution requirements.