Ajith Gamage Email & Phone Number

United Arab Emirates

As a Guest Service Shift Leader I’m responsible to provide professional and customer focused service to every guest, ensuring that their stay will become a memorable experience and my role will includes key responsibilities such as:• Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure.• Maintain effective communication with all related departments to ensure smooth service delivery.• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels.• Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services.• Supervise all Front Desk employees ensuring guests are been taken care in a professional and friendly manner.• Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries.• Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy.• Ensure all guest registrations are completed and correspond with Opera PMS Guest information.• Run the night operations for the hotel; ensure proper closing of the day and delivery of the reports.• Assume leadership in the absence of duty manager.• Identify and resolve guest’s problems efficiently and resolve to the guest satisfaction.• Ensure appropriate and adequate training of all front desk associates including all on-the-job, off-the-job.

United Arab Emirates

Reporting to the Manager, Guest Relations, responsibilities and essential job functions include but are not limited to the following: * Coordinate with Front Office, Housekeeping and In Room Dining to ensure room preferences are honoured so that Arrival, Stay and Departure experience is a seamless experience * Conduct guest relations courtesy calls. * Meet and escort arriving guests ensuring that their needs are satisfied and that they are checked-in in a courteous and efficient manner. * Contact/Meet Guests during their stay and assist with any needs that arise * Review all Group Resumes, VIP reports, daily business reports * Perform registration process by obtaining data from guest and by observing the established guidelines * Resolve guest complaints * Implement repeat guests and other related programs as well as updating guest profile with pertinent information and general comments. * Ensures that all Front Office Standards Operating Policies & Procedures are adhered to * Ensures that preferences are collected for guests regularly * To support the Concierge or Royal Service agent as required * To be able to act with initiative, planning for the future and possible consequences. Being pro-active in getting things done and exceeding expectations of both guests and colleagues where possible. * Adheres to and executes all job task checklist points. * Be familiar with hotel services and promotions and promote them * Take and deliver accurate and timely guest messages. * Respond to queries positively. * Follow department policies, procedures and service standards, including all safety policies * Other duties as assigned

United Arab Emirates

Responsibilities and essential job functions include but were not limited to the following: * To consistently provide thoughtful, caring and sincere service * To assist guests with mail, messages, and any plans or arrangements they require * To assist with any plans or arrangements the guest intends to make during their stay * To assist guests regarding hotel facilities in an informative and helpful way * To follow department policies, procedures and service standards * To follow all safety policies * Other duties as assigned