Ajith Kumar Email and Phone Number
🚀 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞𝐝 𝐈𝐓 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐏𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥 | 𝐆𝐫𝐨𝐮𝐩 𝐈𝐓 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 - 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐄𝐧𝐭𝐢𝐭𝐢𝐞𝐬 @ 𝐆𝐄𝐌𝐒 𝐄𝐝𝐮𝐜𝐚𝐭𝐢𝐨𝐧 🚀With over 26 years of progressive experience in IT operations management, I am a results-driven IT leader based in the UAE, specializing in IT Infrastructure Management, IT Security, and Cybersecurity. My career has been marked by a commitment to balancing operational efficiencies with business growth, client satisfaction & robust service delivery. 🌟I pride myself on my ability to align corporate objectives with personal and professional goals, employing proactive management and strong leadership techniques to foster a high-achievement work environment. My strategic approach has consistently resulted in employee loyalty and exceptional business outcomes. 🤝🔹 𝐊𝐞𝐲 𝐒𝐤𝐢𝐥𝐥𝐬 𝐚𝐧𝐝 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞:► Incident Management & IT Security 🔐► Service Delivery Management & Customer Service Delivery 📈► Project Management & IT Infrastructure Management 🛠️► Change Management & IT Governance 🔄► Performance Management & IT Budgeting 💰► Advanced Networking & Systems Conceptual Design 🌐► Disaster Recovery & Configuration Management 🚧► Building and Leading Teams & Mentoring and Training 🏆► Client/Contract/Vendor Negotiations & Technical Support 🗣️💡 My approach is characterized by a hands-on technical leadership style, a passion for continuous learning & a knack for providing innovative solutions that align with clients' financial and time frameworks. I am recognized for my persistence, personal integrity, and resourcefulness in tackling complex technical challenges.I thrive on building strategic relationships with C-level executives and delivering excellence in all facets of IT operations. My background spans business-to-business, business-to-consumer, and eCommerce environments, where I have consistently demonstrated my ability to reduce downtime, improve security, & enhance customer satisfaction. 📊Connect with me to get the detailed exposure in overseeing end-to-end IT operations, infrastructure management, service delivery, cybersecurity & team leadership across diverse business sectors. Seeking career advancement with an esteemed organization to leverage my industry experience, strategic leadership and technical knowledge to drive technological innovation, ensure robust IT infrastructure, & lead cross-functional teams to deliver impactful solutions that support the organization's strategic goals.
Gems Education
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Group Information Technology Manager – Support Services Business Entities, Gems EducationGems EducationDubai, Ae
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Group Information Technology Manager – Support Services Business Entities, Gems EducationGems Education Mar 2024 - PresentDubai, United Arab Emirates𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 –✔ Overseeing IT Operations: Managing end-to-end IT operations for all support services business entities within GEMS Education, ensuring seamless integration and functionality across diverse IT systems.✔ Ensuring Operational Support: Delivering consistently strong operational support, minimizing system outages, and maintaining high availability of internal IT systems and user support.✔ Safeguarding Technology: Managing the security of all entities’ technology assets against cyber threats, ensuring robust protection through effective security, antivirus (AV) measures, and other IT safeguards.✔ Gathering and Assessing Requirements: Collecting technology-related requirements from business and local IT teams, assessing needs, evaluating solutions, and coordinating with the corporate IT team for evaluation and guidance.✔ Leading and Mentoring Teams: Supervising and leading a team of IT professionals, including system administrators, network engineers, and support staff, while providing mentorship, training, and professional development opportunities.✔ Planning and Monitoring Infrastructure: Conducting capacity planning and performance monitoring to anticipate future IT infrastructure needs, analyzing trends, and optimizing resource utilization.✔ Managing IT Projects: Preparing and adhering to project plans for the implementation and upgrading of IT systems and local projects, ensuring completion on time, within budget, and in scope.✔ Handling Budgeting and Resources: Developing and managing the annual IT operations budget for all entities, including capital expenditure (CAPEX) and operating costs, while identifying cost-saving opportunities without compromising performance.✔ Enhancing IT Governance and Compliance: Establishing and enforcing IT governance policies and procedures, ensuring adherence to regulations and security practices, conducting regular audits, and implementing continuous improvement initiatives.
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Manager - Information TechnologyInfracare Facilities Management Oct 2018 - Feb 2024Dubai𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 –✔ Managed IT Transition: Successfully led the smooth transition of IT services from CHICAGO to Infracare under the TSA agreement, ensuring seamless integration with GEMS Education’s corporate IT operations while minimizing operational disruptions.✔ Executed System Segregation: Effectively managed the splitting and segregation of existing software systems and services between the newly formed Infracare and GEMS, ensuring proper delineation of IT resources and responsibilities in compliance with the TSA agreements.✔ Secured IT Infrastructure: Oversaw the isolation and securing of IT infrastructure services between the entities, implementing robust security measures to protect against potential threats and ensuring the integrity and confidentiality of IT operations.✔ Coordinated IT Relocation: Directed the successful relocation of IT services to Infracare’s new office location, coordinating logistics and ensuring that all systems & services were operational with minimal downtime during the transition.✔ Incorporated Corporate IT Policies: Implemented GEMS corporate IT policies and procedures within Infracare, aligning the company’s IT practices with corporate standards & enhancing consistency & compliance across the organization.✔ Cascaded IT Services: Identified and facilitated the appropriate cascade of IT services from GEMS Corporate IT to Infracare, ensuring that all relevant technologies & support were integrated effectively into the new entity’s operations.✔ Deployed IBM Maximo CAFM Solution: Successfully deployed the IBM Maximo CAFM solution as an end-to-end solution for facilities management operations, enhancing mobile workforce capabilities & improving operational efficiency within Infracare.✔ Reengineered MAXIMO Solution: Managed the reengineering of the MAXIMO CAFM solution to align with new business processes, optimizing the system to meet the specific needs & requirements of Infracare’s operational framework. -
Manager -- It OperationsChicago Maintenance And Construction Co. L.L.C Jun 2013 - Sep 2018Dubai, Uae𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 –✔ Oversaw ERP and Infrastructure Selection: Promoted to a leadership role responsible for selecting and deploying new ERP systems and infrastructure across construction, facilities management, retail apparel, and central support functions.✔ Guided Technology Planning: Partnered with senior leadership to guide short- and long-range technology planning, aligning IT strategies with organizational goals and ensuring robust support for current and future business demands.✔ Coordinated System Upgrades: Planned, coordinated, and executed infrastructure and software systems upgrades, enhancing system performance, reliability, and scalability in response to evolving business requirements.✔ Managed IT Budget: Developed and managed the IT budget, executing IT policies, procedures, and governance based on business demands.Ensured effective allocation of resources and adherence to financial constraints.✔ Supported Help Desk Operations: Served as a vital resource for Help Desk staff, overseeing daily IT operations and providing support for complex trouble tickets, improving issue resolution and operational efficiency.✔ Maintained Stakeholder Relationships: Cultivated and maintained relationships with internal and external clients, suppliers, and vendors, fostering effective collaboration and ensuring that technology solutions met business and operational needs.✔ Implemented Cost-Saving Solutions: Successfully replaced the existing construction business application with “CCS -- Construction Computer Software” integrated solution, achieving an annual cost saving of over 20% and streamlining operational processes.✔ Rolled Out Advanced Systems: Deployed Microsoft Dynamics AX for the retail apparel “Threads DGT” uniform business, integrating retail outlets and POS systems. Implemented IBM MAXIMO CAFM system for facilities management, integrated with central financial systems and building management systems. -
Senior Ict EngineerGems Education Sep 2010 - May 2013Wellington International School, Dubai, Uae𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 –✔ Managed School ICT Infrastructure: Administered and maintained the entire school Information System infrastructure, including A/V systems & Apple Mac devices, ensuring effective & efficient school operations in compliance with KHDA educational standards & Corporate IT Governance.✔ Oversaw ICT Support Services: Led the L1 and L2 support team as well as the A/V and Mac teams, providing technical management and support for ICT operations within the school. Ensured timely resolution of issues and seamless integration of educational technologies.✔ Coordinated with Educational Teams: Collaborated with educational ICT heads, academic leaders, and the school operations manager to provide technical assistance and recommendations, aligning technology solutions with the educational requirements and operational goals of the school.✔ Managed ICT Budget and Resources: Planned and managed the annual ICT budget, including capacity planning and resource allocation. Negotiated and coordinated with suppliers and vendors to optimize service delivery and maintain cost efficiency.✔ Reported on ICT Operations Performance: Prepared and delivered monthly performance reports on school ICT operations to the Corporate IT team head, ensuring transparency and alignment with corporate IT objectives. Managed email services and network components, liaising with suppliers and service contractors to address and resolve issues promptly.
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Asst: Manager Information TechnologyGreat Circle Line Group, Csav, Plimsoll Logistics Mar 2004 - Jun 2010Dubai, United Arab Emirates𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:✔ Increased network uptime by 30% through proactive infrastructure management and monitoring.✔ Enhanced IT operational efficiency by optimizing core infrastructure and upgrading outdated hardware✔ Improved operational efficiency by introducing a new IT governance framework and strengthening IT security policies.𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 –✔ Directed IT Department Operations and Project Coordination: Oversaw the daily operations of the IT department, managed project activities, and coordinated with other departments to ensure smooth execution of IT projects. Led the training and development of subordinate staff, participated in staffing decisions, and developed and interpreted organizational goals, policies, and procedures. Reduced IT costs by 35% through strategic vendor management and system optimisation.✔ Managed IT Infrastructure and Budget: Approved, prepared, and monitored the operational budget while consulting with users, management, vendors, and technicians to determine computing needs and system requirements. Designed and implemented various software systems and network solutions, including the Agency Resource Application, Pegasus freight forwarding software, and Exactus Aware WMS. Managed network infrastructure, disaster recovery plans, and system configurations, ensuring optimal functionality and support for critical IT operations.
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Programmer And Systems AdministratorWebfunandeasy.Com Pvt. Ltd Sep 2001 - Feb 2004India𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝐲-✔ Managed network and system administration for development and testing environments, supporting software development teams and client requirements.
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Network And System AdministratorNeuron Info Net Pvt Ltd Dec 1998 - Aug 2001India𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝐲-✔ Responsible for network management and server administration, supporting organizational IT infrastructure and user needs.
Ajith Kumar Education Details
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Sikkim Manipal University, Dubai, UaeInformation Technology -
Department Of Technical Education, KarnatakaComputer Science And Engineering
Frequently Asked Questions about Ajith Kumar
What company does Ajith Kumar work for?
Ajith Kumar works for Gems Education
What is Ajith Kumar's role at the current company?
Ajith Kumar's current role is GROUP INFORMATION TECHNOLOGY MANAGER – SUPPORT SERVICES BUSINESS ENTITIES, GEMS EDUCATION.
What schools did Ajith Kumar attend?
Ajith Kumar attended Sikkim Manipal University, Dubai, Uae, Department Of Technical Education, Karnataka.
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Ajith Kumar
Global Business Development Manager, Bachelors Of Mechanical Engineering, Mba In EntrepreneurshipDubai, United Arab Emirates -
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