Ajith Kumar Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 –✔ Overseeing IT Operations: Managing end-to-end IT operations for all support services business entities within GEMS Education, ensuring seamless integration and functionality across diverse IT systems.✔ Ensuring Operational Support: Delivering consistently strong operational support, minimizing system outages, and maintaining high availability of internal IT systems and user support.✔ Safeguarding Technology: Managing the security of all entities’ technology assets against cyber threats, ensuring robust protection through effective security, antivirus (AV) measures, and other IT safeguards.✔ Gathering and Assessing Requirements: Collecting technology-related requirements from business and local IT teams, assessing needs, evaluating solutions, and coordinating with the corporate IT team for evaluation and guidance.✔ Leading and Mentoring Teams: Supervising and leading a team of IT professionals, including system administrators, network engineers, and support staff, while providing mentorship, training, and professional development opportunities.✔ Planning and Monitoring Infrastructure: Conducting capacity planning and performance monitoring to anticipate future IT infrastructure needs, analyzing trends, and optimizing resource utilization.✔ Managing IT Projects: Preparing and adhering to project plans for the implementation and upgrading of IT systems and local projects, ensuring completion on time, within budget, and in scope.✔ Handling Budgeting and Resources: Developing and managing the annual IT operations budget for all entities, including capital expenditure (CAPEX) and operating costs, while identifying cost-saving opportunities without compromising performance.✔ Enhancing IT Governance and Compliance: Establishing and enforcing IT governance policies and procedures, ensuring adherence to regulations and security practices, conducting regular audits, and implementing continuous improvement initiatives.

Dubai

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 –✔ Managed IT Transition: Successfully led the smooth transition of IT services from CHICAGO to Infracare under the TSA agreement, ensuring seamless integration with GEMS Education’s corporate IT operations while minimizing operational disruptions.✔ Executed System Segregation: Effectively managed the splitting and segregation of existing software systems and services between the newly formed Infracare and GEMS, ensuring proper delineation of IT resources and responsibilities in compliance with the TSA agreements.✔ Secured IT Infrastructure: Oversaw the isolation and securing of IT infrastructure services between the entities, implementing robust security measures to protect against potential threats and ensuring the integrity and confidentiality of IT operations.✔ Coordinated IT Relocation: Directed the successful relocation of IT services to Infracare’s new office location, coordinating logistics and ensuring that all systems & services were operational with minimal downtime during the transition.✔ Incorporated Corporate IT Policies: Implemented GEMS corporate IT policies and procedures within Infracare, aligning the company’s IT practices with corporate standards & enhancing consistency & compliance across the organization.✔ Cascaded IT Services: Identified and facilitated the appropriate cascade of IT services from GEMS Corporate IT to Infracare, ensuring that all relevant technologies & support were integrated effectively into the new entity’s operations.✔ Deployed IBM Maximo CAFM Solution: Successfully deployed the IBM Maximo CAFM solution as an end-to-end solution for facilities management operations, enhancing mobile workforce capabilities & improving operational efficiency within Infracare.✔ Reengineered MAXIMO Solution: Managed the reengineering of the MAXIMO CAFM solution to align with new business processes, optimizing the system to meet the specific needs & requirements of Infracare’s operational framework.

Dubai, Uae

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 –✔ Oversaw ERP and Infrastructure Selection: Promoted to a leadership role responsible for selecting and deploying new ERP systems and infrastructure across construction, facilities management, retail apparel, and central support functions.✔ Guided Technology Planning: Partnered with senior leadership to guide short- and long-range technology planning, aligning IT strategies with organizational goals and ensuring robust support for current and future business demands.✔ Coordinated System Upgrades: Planned, coordinated, and executed infrastructure and software systems upgrades, enhancing system performance, reliability, and scalability in response to evolving business requirements.✔ Managed IT Budget: Developed and managed the IT budget, executing IT policies, procedures, and governance based on business demands.Ensured effective allocation of resources and adherence to financial constraints.✔ Supported Help Desk Operations: Served as a vital resource for Help Desk staff, overseeing daily IT operations and providing support for complex trouble tickets, improving issue resolution and operational efficiency.✔ Maintained Stakeholder Relationships: Cultivated and maintained relationships with internal and external clients, suppliers, and vendors, fostering effective collaboration and ensuring that technology solutions met business and operational needs.✔ Implemented Cost-Saving Solutions: Successfully replaced the existing construction business application with “CCS -- Construction Computer Software” integrated solution, achieving an annual cost saving of over 20% and streamlining operational processes.✔ Rolled Out Advanced Systems: Deployed Microsoft Dynamics AX for the retail apparel “Threads DGT” uniform business, integrating retail outlets and POS systems. Implemented IBM MAXIMO CAFM system for facilities management, integrated with central financial systems and building management systems.

Wellington International School, Dubai, Uae

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 –✔ Managed School ICT Infrastructure: Administered and maintained the entire school Information System infrastructure, including A/V systems & Apple Mac devices, ensuring effective & efficient school operations in compliance with KHDA educational standards & Corporate IT Governance.✔ Oversaw ICT Support Services: Led the L1 and L2 support team as well as the A/V and Mac teams, providing technical management and support for ICT operations within the school. Ensured timely resolution of issues and seamless integration of educational technologies.✔ Coordinated with Educational Teams: Collaborated with educational ICT heads, academic leaders, and the school operations manager to provide technical assistance and recommendations, aligning technology solutions with the educational requirements and operational goals of the school.✔ Managed ICT Budget and Resources: Planned and managed the annual ICT budget, including capacity planning and resource allocation. Negotiated and coordinated with suppliers and vendors to optimize service delivery and maintain cost efficiency.✔ Reported on ICT Operations Performance: Prepared and delivered monthly performance reports on school ICT operations to the Corporate IT team head, ensuring transparency and alignment with corporate IT objectives. Managed email services and network components, liaising with suppliers and service contractors to address and resolve issues promptly.

Dubai, United Arab Emirates

𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:✔ Increased network uptime by 30% through proactive infrastructure management and monitoring.✔ Enhanced IT operational efficiency by optimizing core infrastructure and upgrading outdated hardware✔ Improved operational efficiency by introducing a new IT governance framework and strengthening IT security policies.𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝒊𝒆𝒔 –✔ Directed IT Department Operations and Project Coordination: Oversaw the daily operations of the IT department, managed project activities, and coordinated with other departments to ensure smooth execution of IT projects. Led the training and development of subordinate staff, participated in staffing decisions, and developed and interpreted organizational goals, policies, and procedures. Reduced IT costs by 35% through strategic vendor management and system optimisation.✔ Managed IT Infrastructure and Budget: Approved, prepared, and monitored the operational budget while consulting with users, management, vendors, and technicians to determine computing needs and system requirements. Designed and implemented various software systems and network solutions, including the Agency Resource Application, Pegasus freight forwarding software, and Exactus Aware WMS. Managed network infrastructure, disaster recovery plans, and system configurations, ensuring optimal functionality and support for critical IT operations.

India

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝐲-✔ Managed network and system administration for development and testing environments, supporting software development teams and client requirements.

India

𝑲𝒆𝒚 𝑹𝒆𝒔𝒑𝒐𝒏𝒔𝒊𝒃𝒊𝒍𝒊𝒕𝐲-✔ Responsible for network management and server administration, supporting organizational IT infrastructure and user needs.

Msc. It, Information Technology

Diploma, Computer Science And Engineering