Senior Database Consultant
CurrentSAP is a German multinational software corporation that makes enterprise software to manage business operations and customer relations. SAP Labs are SAP’s core R&D entities, developing and constantly improving key SAP solutions. SAP Labs India drives SAP's product strategy, is responsible for SAP core solutions and provides product localization and India specific solutions.At HEC (HANA Enterprise Cloud), being SAP’s largest external cloud project, we focus on Perfect execution of all technical services for the customer of HEC Delivery like Initial Build of systems, Incident Management, Alert Processing, Service Request fulfillment, Root cause analysis, Customer specific projects and to be a collaborative partner to Customer Facing Units to ensure customer satisfaction.As a Senior Consultant of DB team, my current role is working as SPOC for ASE Problem management, Perform root-cause of all production outages happened for ASE systems, derive problem patterns based on the root-cause trend, run remediation projects and co-ordinate with other teams to ensure the problem pattern is eliminated without affecting other systems in the landscape.