Ajith Thomas Email & Phone Number

Kochi, Kerala, India

Working as a Customer Service Support inDräger Medical India Pvt Ltd. in Kerala ,Kochi region . Here l am responsible for customerservice support for Anesthesia Workstations,ICU Ventilators ,Anesthesia Monitors, ICUMonitors, Centralized Nursing stations,Gas plant management, OT Pendent,OT lights, Incubator., etc.such as serial no: Warranty, service Details etc..Installing, Configuring, Calibration, Testing,demonstration, Servicing of the Machines.Conduct User end trainings and technicalsupport.Investigate user problems, identify their source,determine possible solutions.Ensure timely user notification of maintenancerequirements.Attending and solving break down calls.Regular visits to customer Place, to take thefeed backs and report the same to the companyfor better customer satisfaction. Regular customer follow-up for AMC /CMC Contract . Payment follow up with customers

Kerala

Kerala, India

Kerala Area Working as a Customer Service Support inSpacelabs Healthcare Pvt Ltd. in Kerala . Here l am responsible for customerservice support for Anesthesia Workstations,Anesthesia Ventilator Anesthesia Monitors, ICUMonitors, Centralized Nursing stations etc.such as serial no: Warranty, service Details etc..Installing, Configuring, Calibration, Testing,demonstration, Servicing of the Machines.Conduct User end trainings and technicalsupport.Investigate user problems, identify their source,determine possible solutions.Ensure timely user notification of maintenancerequirements.Attending and solving break down calls.Regular visits to customer Place, to take thefeed backs and report the same to the companyfor better customer satisfaction. Regular customer follow-up for AMC /CMC Contract WORK DESCRIPTIONWorked with highly trained Doctor's andEngineer'sMaintaining records of Customers & machines

Cochin Area, India

Central Kerala

:-Worked and trained in GE Datex Ohmeda Anaesthesia workstations(Aysis, Aysis cs2, Carestation 600 series, Avance,Avance cs2, Aespire, Aespire View Aestiva, 9100c,9100c nxt, ZV9100,Carestation 30,904E) Technical Training @ Bangalore,India.GE Datex Ohmeda Ventilator Engstrom CareStation & Carescape R860 Technical Training @ Bangalore, IndiaGE SLE Neonatal ventilator (SLE 2000,SLE 2500,SLE 4000,SLE 5000)Technical Training @ Bangalore, IndiaGE Sales team Training @ Bangalore, India.Won the Award for best performer award for dealer engineer from Ge healthcare. COURSES ATTENDED (Including AdvancedCourses/Technical Service Training)GE Health Care & DATEX OHMEDA (Biomedical Engineering Company). Here I Anesthesia Workstations, ICU Ventil-ator, portable Ventilator Anesthesia MonitorsAnd Pulse oxi-meters. Also attended various Service trainingsconducted by GE Health Care at BangaloreWorked as a Service Engineer in Franchise of Fresanius Kabi infusion and syrinj pumps (Biomedical engineering company)Trained to service, demonstrate the infusion products of Fresanius Kabi by the company engineers

North Paravur

Biomedical, Biomedical/Medical Engineering

Medical Electronic, Medical Electronics