Ajit Dsouza Email and Phone Number

As a Solution Architect in the presales team, I focus on designing and delivering tailored solutions across various ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, and CSM. My primary responsibility is building and transforming solutions to meet clients' business needs, driving efficiency and innovation. I collaborate with cross-functional teams to architect end-to-end solutions that streamline processes, enhance service delivery, and support digital transformation initiatives. By understanding client goals and presenting customized solutions, I help organizations maximize the potential of ServiceNow and achieve measurable outcomes.Managed IT infrastructure solutioning for the Healthcare and Life Science verticals within the North American region. Effectively managing a team of 20+ professionals, comprising solution architects and bid managers. Successfully spearheaded multimillion-dollar deals, encompassing comprehensive end-to-end IT infrastructure services such as Deskside services, Service Desk, Datacenter services, Field Services, and ITSM/ESM tools. Achieved a remarkable 300% expansion in team capacity within a year while securing numerous new logos and critical renewals. Additionally, established a comprehensive training and onboarding program for new team members.