** DevOps & Network Automation
- API development, integration and automation for Wifi access points with alerting and monitoring systems for proactive incident management, automated webhooks enablement, site-configuration management
- Network automation of Cisco DNAC onboarded switches and routers for image upgrade and management
Tools: Ansible, Github, Kong API Gateway, Python, Splunk

** Data Analytics
Utilized advanced analytics to pinpoint production incidents hotspot areas, developed models to cluster and mitigate high-impact incidents using frequency and time-series data modelling , and optimized data retrieval through semantic search. Additionally delivered actionable insights through clear data visualizations.

a) Global JIRA, Confluence SME for large multinational financial organization.

b) Handling Data Center JIRA, Confluence instance hosting 6K+ projects & 30K users

c) Administer JIRA’s core and software, Confluence, and formulate technical solutions using JIRA and associated JIRA plugins or Atlassian products

d) Implementation of Agile Control Framework on JIRA. ACF simplifies the Controls Management process of the bank by making it easier for Control owners and SMEs to apply most relevant controls to production releases in Agile way. This ensures the bank complies with financial regulators to deliver simpler, better and faster outcomes.

e) Experience on Jira Agile, Jira Service Desk, Jira Portfolio + addons such as, ScriptRunner, Table Filter & Charts, Viewtracker, Questions, Zephyr, BitBucket

f) Conducting online training, 3rd Line Support, documenting & implementing best practices

Implementation of Distribution Management product for major US property-casualty insurance company towards internal & external agents, transfers/movements, commissions processing.

Implementation of Elixir Policy Administration System (PAS) - for major US insurance companies which caters to the Life, Health and Annuity insurance and is designed for both individual and group markets.

Transformation project - Employee Benefits System for US customer. This system allowed for expansion of funds, increase the flexibility of money processing, and improve productivity of system users.

London Congestion Charging (LCC) - by Transport for London (TfL) Street Management. The scheme aims to deter drivers from making unnecessary car journeys through central London, and so reduce congestion. Core subsystem: Managing the call centre, maintaining payment and outstanding details, tracking enforcement status and reporting system performance.

Design, Development and implementation of Claims Management System for an independent distributor (Singapore) of heavy equipment parts and diesel engine spares for heavy vehicles, power generation sets and marine engines.

Technological development arm of Digital Publishing Solutions
-- Application design and development for e-publishing market for content management, distribution and commerce

(Formerly known as Versaware Technologies)
-- Application development and solutions for digital publishing and media domain for content processing, content management and distribution capabilities.

Application design and development for SME business model