Anthony Jakab Email & Phone Number

Cleveland, Oh, Us

Campbell, Ca, Us

Akron, Oh, Us

Curriculum vitae:Business Information SystemsBusiness AnalyticsBusiness StatisticsClass size usually meets capacity, which is 35 - 45 students. Students are Junior-Senior class rank, in their 4 year BS program.

Boston, Massachusetts, Us

• Responsible for leading the go-to market strategy across the GoTo organization for reimagined Contact Center as a Service offering as well as the new Customer Engagement and Pro product lines• Lead sales of CCaaS products to a 4x YoY growth number from 2022 to 2023, while enabling and training the sales and partner teams on the new offerings• Conduct/run weekly Customer Communications stand-up calls with CEO and the ELT, where we report out on pipeline, product development, marketing efficacy, partner engagement, and sales execution

Hoboken, New Jersey, Us

Accountable for overseeing a team of Key Account Managers and Sr. Key Account Managers who are responsible for delivering world class account management, cross-selling solutions and up-selling new and innovative products that prove out ROI and provide real/measurable business outcomes.• 2021 Team attainment 164%, representing $13.4M in annually recurring revenue (President’s Club)• 2020 Team attainment 123%, representing $8.4M in annually recurring revenue (President’s Club)• 2019 Team attainment 112%, representing $6.5M in annually recurring revenue

Hoboken, New Jersey, Us

I meet with our prospective and existing customers as a trusted technical advisor, developing a deep understanding of their current environment, key business challenges and goals, and help them envision the benefits that can be realized through an advanced contact center deployment with inContact.

Hoboken, New Jersey, Us

I build long-term relationships with new and existing customers by being attentive to their immediate needs, proposing enhancements to product and/or services, troubleshooting unique customer issues, acting in a consultative fashion to arrive at a mutually beneficial solution for our customers, and coordinating with internal departments to provide a collaborative solutions that will leave the inContact customer with a positive experience and a product that meets their needs.Also responsible for the day-to-day troubleshooting and repair of inContact Long Distance and Enhanced Services, including T1's, DS3's, Ethernet, OCX, 1+ and Toll Free services.

North Canton, Ohio, Us

Responsible for incident response processes and the architecture and technical support of all IT Service Desk tools. This includes the design, implementation, and daily support of HP Service Manager, HP Service Request Catalog, HP Asset Manager, and Verizon Virtual Call Center (VCC) plus any other tools critical to the day-to-day operations of the Global IT, global Managed Services, and all direct customer support Call Centers globally.

North Canton, Ohio, Us

Lead for newly in-sourced Level 1 & 2 IT service desk with 18 direct reports - interns and full-time associates. Also retaining previous role as functional manager for critical incidents/incident response for Diebold Global IT Service Delivery mission critical systems and applications. As well, implemented HP's Service Request Catalog in tandem with HP Service Manager's existing software installation at Diebold, which has been built up to 100 catalog offerings.As well, Leading and managing application, network, and infrastructure incidents/outages. Also, coordinating teams on troubleshooting activities and providing status updates to senior level and executive management. ITIL Foundations V3 & 2011 Certified.

North Canton, Ohio, Us

Oracle iExpense, iProcurement, Payables, Receivables, G/L, Cash Management, SQL Developer, and Alerts.BaaN Accounts Payable Maintenance.Member of weekly Oracle Duty Manager meeting.Member of weekly change control/management meetings.HP PPM and change management user for IT Service Requests (Projects), as well as Requests for Change.United Way volunteer.Football Hall of Fame Parade Coordinator/Rep for Diebold

Masters Of Science Management, Business Administration - Information Systems Management

Bachelor Of Science (Bs), E-Business Technologies