• Install and configure computer hardware operating systems and applications.• Monitor and maintain computer systems and networks.• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.• Replace parts as required.• Provide support, including procedural documentation and relevant reports.• Follow diagrams and written instructions to repair a fault or set up a system.• Support the roll-out of new applications.• Set up new users' accounts and profiles and deal with password issues.• Respond within agreed time limits to call-outs.• Work continuously on a task until completion (or referral to third parties, if appropriate).• Prioritize and manage many open cases at one time.• Rapidly establish a good working relationship with customers and other professionals, such as software developers.• Test and evaluate new technology.• Conduct electrical safety checks on computer equipment.

• Communication with Higher Management and Clients• Achieve the goals and objectives• Performance of service provider• Work Productivity• Monitor performance metrics• Preparation and oversight of the operational budget.• Development of strategies and procedures that increase efficiency and maximize profits.• Oversight of day-to-day operations.• Creation of sales or production goals, often in cooperation with other executives and the chief executive officer.• Identification of issues that may affect sales, production or delivery of services, and creation of solutions to promptly address problems.• Supervision of managers and operational staff members.• Interpretation of data and analytics and report generation.• Presentations to fellow executive team members, the CEO, employees, shareholders, the board of directors and the media.

• Maintain financial records for client companies by analyzing balance sheets and general ledger accounts.• Reconcile bank statements by comparing transactions to the general ledger.• Assist with day-to-day operations of the Finance department, including filing, report generation, budget review, etc.• Process weekly payroll accurately and timely.• Maintain accounting documents and records, ensuring all files are up to date.• Prepare bank deposits.• Manage workflow by assigning tasks to other administrative employees daily, ensuring that deadlines are met and work is completed correctly• Assist in training staff members and new hires• Implement and monitor programs as directed by management, and see the programs through to completion• Generate memos, emails and reports when appropriate• Assume responsibility for maintenance of office equipment, including computers, copy machines and fax machines• Maintain office supplies by checking inventory and order items• Respond to questions and requests for information• Answer incoming calls and assume other receptionist duties when needed

• Assist personnel with installation, configuration and ongoing usability of system hardware and software• Offer daily operations and systems support to personnel• Verify functionality of hardware and software components• Troubleshoot hardware and software issues in person, remotely and via phone• Assist employees with computer problems and answer their questions• Conduct daily network backup operations