• Design and Integration of Boeing Communication Infrastructure.• Configure, maintain, and administrate COTS IT system monitoring software such as IR Prognosis, TONE ReliaTel, and Netplus.• Configure, maintain, and administrate in-house Voice Engineering tools such as Vert• Securing Boeing Communication Systems• Automation of Networks and Servers using Ansible• Investigate and fix issues of the Boeing enterprise communication system and finding the root cause.• Function as a liaison with vendors on requests and defects fixing on those COTS software.• Develop and maintain reporting scripts and batch jobs using Python, Shell.• Generate reports.• Windows and Linux server administration.• Leads others to identify, evaluate and document complex computing system requirements.• Leads activities to architect, design, build and test delivery systems and components.• Provides technical leadership to evaluate product usability, affordability, functionality, security and performance to assess suitability for integration into delivery system environments.• Provides technical support and consultation for the implementation and usage of complex delivery systems.• Works with appropriate product supplier for improvements and issues not resolved in-house.• Chooses appropriate computing products and methods to ensure requirements are met for security, problem management, capacity/performance management and operational management.• Coordination with customers and vendors on break fix tickets and major incidents

- Design and Build IT Infrastructure solution for Collaboration, Networking, Data Center, Security and Cloud- Understanding customer requirement and plan, design, implement solutions (LLD, HLD)- Pre-sales and post-sales consultantation- Automation and API Development for IT infrastructure- Architecting new IT Solutions to help business to be more productive- Cloud adoption and Migration- Cisco, AWS, Microsoft Azure, vmware, Office 365, Exchange Admin, Microsoft Teams

- Engages on highly critical & complex issues, and drives them towards resolution. - Cisco Unified Communication Manager (CUCM) - Cisco Unity Connection (CUC) - IM and Presence (IMP), Jabber - Unified Contact Centre Express (UCCX) Cisco Meeting Server (CMS & Acano) - Cisco Video Conference Server (VCS) - Cisco Expressway, Mobile Remote Access (MRA) - Cisco Voice Gateways, CUBE, ASRS & ISDN PRI. - Telepresence Endpoints (EX, SX, DX, IX, Desk Pro) - WebEx Control Hub, WebEx Teams - Cloud Calling, Edge Audio - Protocols: SIP, H.323, MGCP, SCCP, TCP/IP, TLS/SSL - Automation: Python, APIs, SDKs (developed many scripts to address software bugs & for other workarounds)

- Support UC/VC Implementation team which includes Design and Implementation of Unified Communication Systems- Escalation Engineer for Cisco Voice and Unified Communications managed services - Operational support and troubleshooting IP Telephony network - Troubleshooting Cisco Call Manager, Cisco Unity Connection, Jabber and UCCX. - Troubleshooting Voice Gateways (SIP, H323, MGCP). - Incident Management, Change Management and Problem Management

- Voice Telecom Engineer for multiple international clients and protocols used were SIP,H.323,ISDN Q.931- Assuring end to end delivery of customer voice and Video calls- Management of major incidents and the generation of flash reports- Raise Change request and Making configuration changes through the use of established Company tools and systems.- Tracing OFFNET (Q.931) and ON-NET (SIP Calls) and Troubleshoot issues with carriersLiaising and working with Vendors, field agents or third-party maintainers in order to restore service.- Monitoring alarms from different platforms (OSS-RC, NAGIOS, SMARTS) and raising Tickets.- Resolving call drops issues of multinational customers (Both ON-NET & OFFNET)- Management of toll-free number reachability issues, Testing and reroute carrier if required.