CAREER SUMMARY:Highly successful supervisor/manager maintaining IPBX, PBX, and VoIP systems for three large companies, two of them being global, on both Avaya and ShoreTel. Highly motivated in using Unified Communication including chat, video, and conferencing to further increase accessibility and ease. When not working on Telecommunications I support other areas that need assistance or leadership. This includes being part of large projects, assisting others when they are troubleshooting or interacting with users. Throughout my 20+ years IT career with 10+ years in the telecommunications field I have proved my versatility in all positions to ensure that the work has been completed and well received by management, users, and clients. I'm dedicated to getting work completed and ensure that SLA’s are met and all parties are aware of the results. I have had several years working on PC’s, servers, networks, TCP/IP, DHCP, and troubleshooting.I’m interested and motivated to be part of a company and team that are in need of my skills.SKILLS and ABILITIES:• Ability to work as a team player or individual• Provide implementation and management of ShoreTel 14.2 single site, multiple sites or globally• 10 plus years supporting call centers and high availability telecommunications needs• Managing and supervising others to bring out the best of their abilities to perform their duties and be part of the team• Ability to support and manage Avaya platforms in a contact center• Hands on experience with Windows Server 2008 and 2012• Worked with networks, IP, DHCP, and segment routing• Ability to work with providers for assistance on resolving issues and maintain a beneficial relationship• Maintain to a strict change management procedure• Understand the needs of VIP’s and C-Level support