Annette Kerlin

Annette Kerlin Email and Phone Number

Senior Director @ Pegasystems | Business Consulting, Customer Experience Strategy, AI driven Omni-Channel Decisioning @ Pegasystems
cambridge, massachusetts, united states
Annette Kerlin's Location
Malmesbury, England, United Kingdom, United Kingdom
Annette Kerlin's Contact Details

Annette Kerlin work email

Annette Kerlin personal email

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About Annette Kerlin

Steering Pegasystems' Global 1 to 1 SC Customer Engagement division, we harness AI to orchestrate omni-channel solutions, substantially benefiting global clients. My expertise in Brand, Marketing, Customer Relationship Management and strategy has been pivotal in crafting and executing innovative engagement strategies, securing 'win-win' scenarios for clients and their customers.My role extends to thought leadership and being a trusted advisor to C-Suite leaders in the Marketing, CX and AI/ Data domain,, informed by a robust 20+ years background in marketing and AI-powered decisioning. The team and I collaborate closely to ensure our Customer Decision Hub remains a leading-edge solution, consistently delivering exceptional business value in a competitive marketplace.Numerous examples of high value wins across our territory showcasing the significant value that CDH brings to our Customers.

Annette Kerlin's Current Company Details
Pegasystems

Pegasystems

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Senior Director @ Pegasystems | Business Consulting, Customer Experience Strategy, AI driven Omni-Channel Decisioning
cambridge, massachusetts, united states
Website:
pega.com
Employees:
5714
Annette Kerlin Work Experience Details
  • Pegasystems
    Senior Director - Global 1 To 1 Customer Engagement
    Pegasystems Apr 2024 - Present
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  • Pegasystems
    Director - 1 To 1 Customer Engagement
    Pegasystems Dec 2021 - Present
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  • Adqura
    Chief Customer Experience Officer
    Adqura Oct 2015 - Dec 2021
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  • Adqura
    Director Of Marketing & Customer Experience
    Adqura Oct 2015 - Jan 2018
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  • Gocompare.Com
    Head Of Marketing Strategy & Communications
    Gocompare.Com Jan 2014 - Jul 2015
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  • Gocompare.Com
    Head Of Brand Strategy & Customer Marketing
    Gocompare.Com Jul 2012 - Jul 2015
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  • Nationwide Building Society
    Head Of Brand Strategy/Corporate Responsibility
    Nationwide Building Society Jan 2010 - Apr 2012
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  • Nationwide Building Society
    Head Of Customer Experience, Customer Strategy & Marketing
    Nationwide Building Society Oct 2008 - Feb 2010
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  • Ee
    Director Of Customer Strategy & Experience
    Ee Oct 2006 - Oct 2008
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  • O2 Uk (A Telefónica Company)
    Head Of Inbound Marketing
    O2 Uk (A Telefónica Company) Mar 2003 - Jul 2006
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  • Markettiers4Dc
    Account Director
    Markettiers4Dc Nov 2001 - Mar 2003
  • Startle Plc (Telstar Records)
    Head Of Sales & Marketing
    Startle Plc (Telstar Records) Dec 1998 - May 2001

Annette Kerlin Skills

Crm Customer Experience Strategy Marketing Customer Retention Customer Insight Marketing Strategy Customer Satisfaction Proposition Development Customer Value B2b Marketing Real Time Customer Decisioning Leadership Business Development Digital Marketing Integrated Marketing Management Call Center Loyalty Programs Stakeholder Engagement Stakeholder Management Campaign Management Market Research Direct Marketing Segmentation Seo Multi Channel Marketing Customer Acquisition Database Marketing Business Transformation Large Scale Change Management Service Quality Program Management Call Centers Brand Loyalty Advertising Customer Relationship Management Search Engine Optimization

Annette Kerlin Education Details

Frequently Asked Questions about Annette Kerlin

What company does Annette Kerlin work for?

Annette Kerlin works for Pegasystems

What is Annette Kerlin's role at the current company?

Annette Kerlin's current role is Senior Director @ Pegasystems | Business Consulting, Customer Experience Strategy, AI driven Omni-Channel Decisioning.

What is Annette Kerlin's email address?

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What is Annette Kerlin's direct phone number?

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What schools did Annette Kerlin attend?

Annette Kerlin attended Imperial College London, University Of Bristol, University Of East Anglia, Coaching Academy.

What are some of Annette Kerlin's interests?

Annette Kerlin has interest in Children, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Health.

What skills is Annette Kerlin known for?

Annette Kerlin has skills like Crm, Customer Experience, Strategy, Marketing, Customer Retention, Customer Insight, Marketing Strategy, Customer Satisfaction, Proposition Development, Customer Value, B2b Marketing, Real Time Customer Decisioning.

Who are Annette Kerlin's colleagues?

Annette Kerlin's colleagues are Melissa Kenig, Mba, Pmp, Pranab Paul, Bhaskar Reddy Y, Sarah Akhtar, Dani Tobing, Kacper Kontny, Anu Shetty.

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