Alex Johnson Email & Phone Number

Denver, Co, Us

-Develop M&A integration strategies and comprehensive project plans based on diligence findings and business strategy.-Lead execution of integration plans, coaching cross-functional teams throughout the process.-Monitor acquisition status, identify issues, communicate effectively with relevant teams, and resolve issues to maintain acquisition value.-Develop and monitor integration budgets aligned with plans, ensuring regular oversight.-Lead refinement of integration and corporate development playbooks, incorporating industry best practices.-Drive and monitor post-closing acquisition success metrics with reporting to executives.-Conduct ad-hoc analyses, research, and projects for Executives as part of Special Projects for ServiceTitan businesses.-Manage strategic projects lacking a logical owner or bandwidth within the leadership team.

Los Angeles, California, United States

-Developed and implemented strategic plans for entering new markets, including defining objectives, target audience (ICP), and market entry strategies.-Identified, evaluated, and developed strategies to mitigate program risks and addressed internal process gaps.-Collaborated with various teams (e.g., marketing, sales, implementation, customer success, product) to align efforts and ensure a cohesive approach to testing new markets.-Established KPIs to measure the success of market testing initiatives. Regularly tracked and analyzed project performance against these metrics to identify areas for improvement.-Maintained open and transparent communication with stakeholders, providing regular updates on project progress, milestones achieved, and any challenges encountered.-Kept detailed records of project activities, findings, and outcomes. Prepared comprehensive reports summarizing key learnings and recommendations for future market testing efforts.-Maintained open and transparent communication with stakeholders, providing regular updates on project progress, milestones achieved, and any challenges encountered.

Los Angeles, California

-Serve as the single point of contact during a customer’s onboarding/implementation process for the ServiceTitan Platform.-Maintain the quality, satisfaction, client engagement, and deliverables throughout the project lifecycle by properly setting expectations and maintaining excellent communication.-Coordinate and/or implement your customers’ data migrations, initial trainings, and third-party integrations.-Consult with customers’ on their workflow and accounts ensuring that they are using the product correctly.-Provide on-going coaching and training sessions for your customers on product and industry best practices.-Identify areas for improvement in the customer experience both in our product and processes.

Atlanta, Georgia

-Manage 10-15 clients through the technical implementation of the technology's web based platform. -Manages the client relationship, sets and executes against project milestones, and manages the quality, client satisfaction and engagement throughout the implementation life cycle. -Responsible for contributing to the team’s process improvement efforts, and finding innovative ways to make positive impacts to the business and customer success.

Greater Atlanta Area

Provide maintenance and support of production, environment, and operations of data center, shared lab and recovery facilities including; device implementation, project management, support, maintenance, capacity management, data storage refreshment and recovery infrastructure services to meet needs of the operating data center.Assist in the production, management and execution of production servers, server deployment's and decommissions including racking, cabling, electrical, fiber connections and inventory tracking.

Naples, Fl

Responsible for service request investigation and resolution (supporting internal and external clients), implementing solutions or new services to ensure proper functioning of desktop computing systems, networks servers, and connectivity for over 3,500 end users in a healthcare environment. Close working relationship with client through support and implementation.