IT professional with experience as a Project Analyst, Development Analyst, Support Analyst, and systems management. Specialized in ServiceNow, OutSystems, PHP, JavaScript, HTML, CSS, and others. Graduated in Information Technology from UNIP, with a technical course in Computer Science. Holds certifications in ServiceNow and advanced skills, experienced in delivering innovative solutions with expertise in the development and implementation of chatbots and Artificial Intelligence (AI) solutions for companies. Active in project management using agile methodologies and tools such as DevOps and Jira. Skilled in coordinating teams and optimizing workflows, ensuring efficient deliveries aligned with client needs.