Andrew Smith Email & Phone Number

Remote

Delivering a creative and digital skills programme for 18-45 year olds who are not in education, employment or training. Tackling youth unemployment and helping England to build back better as part of the national recovery, the programme will support participants onto long-term, education, work and training opportunities in the creative and digital sectors.• Ability to engage with disaffected learners from a variety of backgrounds.• Highly competent in delivering learning and skills programmes to groups and individuals.• High level written and verbal communication skills to communicate with learners.• Exceptional interpersonal skills and ability to build relationships and motivate change in both adult and participants behaviour. • Able to work in a multi-agency context, with people at all levels.• Ability to be solution focussed and innovative.• Experience of delivering creative training programmes that deliver successful outcomes.• Experience of working with participants.• An insight into the digital and technology sector.• Awareness of key employability skills.• An understanding of digital apprenticeships and entry-level IT jobs.• Understanding of the recruitment process and relevant skills required by successful candidates.As well as creation of training materials and supporting the wider business as and when required.

As a facilitator on the Job Entry Targeted Support (JETS) program, I passionately engaged, motivated, and supported participants, delivering a diverse range of interventions in both group and individual settings. Managing a caseload of 1-2-1 requests, I targeted barriers hindering employment and successfully eliminated them for 12% of participants, enabling them to transition into sustainable roles.My collaborative efforts with various departments within the company led to 32% enhancement in delivery efficiency, streamlining processes to ensure smoother program implementation. Through continuous review and enhancement of delivery documents, I contributed to a 14% increase in program effectiveness, resulting in improved participant outcomes and successful employability for more individuals. These metrics underscore my commitment to driving impactful change and supporting individuals in their journey toward meaningful employment.

Delivering top-tier customer service to high-value Key Accounts, ensuring their satisfaction with our services. Mentoring and guiding team members in adopting new systems and methodologies. Played a pivotal role in initiating the Mental Health First Aider scheme. Innovatively addressed customer needs, devising creative solutions within system constraints, optimizing processes, and meeting client requirements seamlessly.Contributed significantly to a vibrant workplace culture, resulting in our recognition and achievement of the Best Place to Work award. Acted as the primary contact for Trade Effluent inquiries, handling these crucial matters effectively and efficiently.

As a Customer Service Advisor at Affinity for Business, I embraced a role that encompassed a wide spectrum of responsibilities, geared towards delivering exceptional service. Here's a breakdown of my duties within this capacity:Customer Interaction and Query Resolution:Acted as the primary point of contact for customer queries via telephone and email ensuring swift and efficient resolution of issues.Managed customer expectations effectively, aiming to resolve issues promptly during the initial point of contact for a seamless customer experience.Metering and Billing Support:Responded to inquiries regarding metering and billing concerns, showcasing a comprehensive understanding of Affinity for Business's services and processes.Rapport Building and Solution Delivery:Cultivated strong rapport with customers, identifying their needs and providing effective solutions beneficial to Affinity for Business and the customer.Third-Party Liaison:Engaged in liaising with third parties on behalf of customers, ensuring efficient resolution of issues and effective communication channels.Skill Set Requirements:Demonstrated a passionate commitment to delivering exceptional customer service, using previous experience in past roles to build rapport and understanding with customers and colleagues.Showcased exceptional communication skills, both verbal and written, and acute attention to detail.Utilized strong organizational skills to prioritize workload and effectively multitask in a dynamic customer service environment.Displayed proficiency in computer literacy, specifically in Microsoft Excel, Word, and Outlook, ensuring efficient handling of customer queries and documentation.Continuous Learning and Development:This role at Affinity for Business not only allowed me to provide exceptional service to customers but also offered avenues for personal and professional growth within the company's framework.

Hertfordshire

As a Deputy Manager and previously as a Holding Manager, I undertook comprehensive management responsibilities, stepping into the role of General Manager during their absence for the majority of their working week. This encompassed multifaceted duties such as reporting directly to the Area Manager and Operations Directors. I handled interactions with auditors, collaborated closely with the finance team, and assumed accountability for the business's Profit and Loss account.My tenure involved overseeing diverse operational facets, ensuring seamless continuity and efficiency in the absence of the General Manager. I navigated the complexities of reporting structures, fostering strong relationships with key stakeholders and internal teams while upholding financial accountability. This pivotal role demanded adeptness in decision-making, strategic planning, and meticulous oversight of day-to-day operations to maintain optimal performance and compliance.