Andrew Roach Email & Phone Number

Curated a physical and online record store and managed daily operations, including cash handling, and inventory management. Managed a team of 15+ volunteers to write and produce a bi-monthly magazine, with a print distribution of 1000+ copies per issue.Built a Wordpress-based, fully responsive website with 1000+ visitors per month.Created and managed a monthly newsletter with more than 500 active readers.Built transactional (MailChimp/Mandrill based) email system for client communications. Worked with CRM to manage customer relationships and promote sales. Designed and Built dropshipping wordpress plugin for integration between WooCommerce and our distributors systems.Wrote custom shipping plugin to accurately price shipping on orders with dropship and local components. Designed and implemented several back-end plugins our volunteers, employees, and writers could use to collaborate.

Ellijay, Georgia, United States

Building a culture of reliability in to everything we do.

Ellijay, Georgia, United States

Founded the Reliability team, and grew it to a total 18 engineers
Overhauled existing Chef workflow for increased maintainability and reliability.
Implemented Availability Zones across our datacenter such that there were no Single Points of Failure in our DCs at the Server, Rack, or Switch level.
Built Incident Manager On Call (IMOC) program, and associated company wide on-call processes
Trained IMOCs and Oncall Engineers in emergency response
Served as the primary IMOC or Reliability On-Call for a total of 26 weeks over two years.
Established weekly Site Event reviews, and all procedures around Site Event followup and future prevention
Designed and implemented Service Catalog, complete with On-call integration and Reliability Score Card (red/yellow/green based on current service health and best practices)
Ran regular Active/Passive failover tests in new testing environment to keep documentation up to date, and ensure that we could successfully fail over in the event of a disaster in our primary DC
Designed and implemented Load Testing, Chaos Testing, Maintenance Window process and tooling, Production Change Management process and tooling
Trained new hires, including Interns, New College Grads, and DC techs in software operations and Reliability Best Practices. Over 2 years, worked with 6 entirely inexperienced team members to develop them into strong and fully independent contributors.

Same as bellow, but with more reports. Designed strategy for starting Reliability team

Vienna, Virginia, United States

Built and managed a team of 6 to manage the tasks outlined in the section below as the company grewImproved throughput for internal requests from ~3 months on average to 2 days on average, while the average request volume increased 3-4xStarted new hire onboarding and training, including a 6 week SRE bootcamp which taught best practices for monitoring and alerting, containerization, orchestration, emergency response, and basic infosec best practices Built modern testing environment and migrated from legacy test environment to modern test environmentBuilt secondary Failover Data Center and wrote Active/Passive Failover guide and disaster recovery plan for compliance auditsOwned and maintained all internal infrastructure documentation Maintained Self Service tooling (slack bot) for common infrastructure tasks Ran internal podcast for employees breaking down complex technical topics for engineers outside of infrastructure Managed Windows Active Directory infrastructure

Vienna, Va

Primarily responsible for providing access to compute, storage, and networking resources to the engineers throughout the companyManaged software configuration via Chef Managed cloud deployments via Terraform Managed thousands of servers, and hundreds of microservices, across bare-metal Windows, bare-metal Linux, orchestrated docker containers (Nomad), and various cloud providers including GCP, Azure, and AWS Live migrated all of the microservices that powered our platform from one physical DC to another without downtime. Implemented automated systems to deploy new microservices and scale existing microservicesBuilt self service tooling for managing deployments, scaling, load balancer updates, and more.

Vienna, Va

Provided Tier one and Tier Two technical support to highly technical users of a legacy telecommunications application via email and phone. Investigated and solved complex client issues arising from interactions between legacy code and new code. Designed and implemented hotfixes and code patches to quickly and safely resolve client issues. Wrote and maintained a large portion of internal and public facing technical documentation. In addition to quickly resolving my own ticket, I managed all incoming tickets, providing initial triage and responses and assigning the tickets to the appropriate PSA for in depth investigation. Wrote and maintained dozens of stored procedures and small applications for internal use.

Kennesaw, Ga

⁃ Provided Phone, Chat, Email, and Remote Support services to non-technical customers for Mac and PC, across 6 applications and several websites.- Wrote testing documents and performed application testing, on Mac, PC, iPhone, and Android.⁃ Handled all in house application testing, on Mac, PC, iPhone, and Android.⁃ Wrote and maintained all technical documentation⁃ Served as junior systems administrator for in house network, and remote servers.- Managed website and blog content

Dallas, Ga

Designed and developed multiple PHP/MySQL applications, and wordpress plugins to meet clients’ needs and budget, serving an aggregate registered user-base over 25,000 individuals:Implemented 40+ customer websites:Converted Photoshop comps to functional HTMLFollowing house guidelines, design and implement a mobile-friendly/responsive versionConverted HTML to themes for Wordpress, Mojoportal, Magento, Drupal, Joomla, etc., Sole system administrator for internal operations. Maintained multiple LAMP and IIS production servers. Provided support, security updates, and maintenance for legacy PHP and ASP.NET web applications.

Marietta, Georgia, United States

Marietta, Ga

Built/maintained website, shopping cart, newsletter with 500 subscribers and blogManaged social media profiles across 4 social media servicesDesigned and implemented wholesale/dropship integration with Joomla CMSManaged intranet of 7 PCs and 2 POS terminalsManaged inventory of 5000+ products