Andrew J Sementilli, Pmp Email & Phone Number

Washington Dc-Baltimore Area

Salesforce Administration:- Coordinate new development requests.- Establish processes for administrative, development, and change management activities.- Train and enhance Salesforce skills across the organization.- Act as a liaison between users, vendors, and the development team for automation and workflows.- Define and document development requirements.User Access Management:- Support, train, and audit user access on divisional software applications.Document Management for E-Signatures:- Prepare and update e-signature templates, welcome packets, forms, and field placement.Technical Liaison:- Serve as the primary technical liaison to Corporate IT and other technology providers.Technology Advisory:- Consult with department leads to advise on technologies for improved efficiency and effectiveness.Desktop Support Triage:- Provide Tier 1 triage for desktop support issues and refer extended support to Corporate IT Helpdesk.HQ Technology Oversight:- Oversee technology in huddle rooms and hoteling spaces, including accessories.- Act as a subject matter expert on office technology managed within the building.Integration and API:- Oversee coding, API, and integration build-outs to enhance service to clients.Budget and Technology Roadmap:- Ensure control of IT and IO departmental budgets and technology roadmap.GDPR and Data Privacy:- Lead divisional initiatives related to GDPR and Data Privacy, especially Data Access Requests.

Washington Dc-Baltimore Area

- Serve as the local IT liaison and manage system outages.- Handle incoming client requests and proposals professionally.- Ensure the highest level of client service through proactive and creative actions.- Manage client contracts, agreements, and related documents.- Create accurate invoices, tracking, and reporting.- Collaborate with Accounting, HR, and Recruiting teams.- Build and maintain relationships with corporate clients and talent.- Participate in departmental planning meetings.- Attend business development meetings and marketing initiatives.- Ensure contractual obligations are met and provide exceptional customer service.- Assist in business and client base growth and talent development.- Communicate effectively with staff, clients, and vendors for smooth operations.- Handle client labor estimation budgets, timekeeping, and overtime.- Explore new markets and strategic alliances for business growth.- Act as the main point of contact for deliveries and office work.- Manage security access control for employees and visitors.- Handle incoming and outgoing shipments, including packages and purchasing cards.- Submit maintenance tickets for facility-related issues.- Maintain office consumables inventory.- Assist with Executive Initiatives as needed.

Washington D.C. Metro Area

Client Support:- Establish best practices and training for tool optimization.- Solve complex technical problems and develop new strategies.- Propose budget updates for technology upgrades.- Research and evaluate emerging technologies for client relevance.- Assist Production Managers with project tasks.- Manage logistics, crew, equipment, and provide global client support.- Recruit and interview talent, contribute to recruiting efforts.- Conduct meetings and event support, as needed.- Address technical and discrepancy reports.- Develop technical and operational documents as required.- Identify and provide staff training and mentoring.- Supervise diverse Audio Video (AV) and Video Conference (VC) professionals.- Monitor workflow status and generate reports.- Resolve personnel and operational issues, evaluate staff performance.- Track employee and contractor utilization, seek cost-saving opportunities.

Washington D.C. Metro Area

- Proficiently plan and execute corporate events, meticulously handling logistics such as lodging, room setups, audio-visual requirements, offsite activities, and catering, all while staying within the client's budget.- Coordinate and facilitate video teleconferences and audio conferences using in-house Tandberg Systems, working in collaboration with supervisors and directors to optimize department communication, workload, and room utilization.- Act as a key point of contact for the CVENT RFP Process and manage internal event requests.- Provide support for distinguished visitor and Executive Leadership Team (ELT) events, as well as Leadership Forums.- Effectively communicate event details and updates to relevant departments through email, phone, and in-person interactions.- Offer insights to other departments regarding staffing needs based on the venue's business requirements.- Serve as a database administrator and property expert for Delphi+.- Assist the Human Resources department in orienting and training new employees, contributing to the overall success of the property.

Washington D.C. Metro Area

- Deliver exceptional customer service to all guests, ensuring their needs are met.- Effectively troubleshoot presentation technology and network connectivity issues.- Generate and analyze reports to enhance department performance.- Provide comprehensive technology training to multiple departments.- Efficiently schedule Technology Staff to align with client demands and coordinate technology requirements with the Conference Planning Department.- Contribute to department budgeting and procurement activities.- Supervise daily department operations to ensure smooth functioning.- Assist the Director in preparing request for proposals for other properties.- Manage vendors and foster positive relationships with them.- Assess current business needs and collaborate with the Director of Technology to establish new positions within the department.- Operate Audio/Video equipment as required to support large functions and events.

Washington D.C. Metro Area

-Direct all shop operations to ensure efficient performance.-Create monthly schedules for employees.-Coach, track, and document employee performance, providing constructive feedback.-Analyze reports to identify areas for improvement and growth.-Troubleshoot customer technical issues and provide one-on-one training.-Promote data and accessory solutions to customers to enhance their experience.-Keep software updates current for new and certified like-new devices.-Assist and train client employees on technical matters.-Maintain store demo models to showcase product features.-Support Business Sales by providing on-site training and deploying client phones.-Recommend solutions to optimize current business practices.

Erie, Pennsylvania Area

- Assisted in the smooth execution of daily store operations, ensuring efficiency.- Managed cash control and financial transactions.- Provided training to both new and existing associates, fostering a skilled workforce.- Conducted interviews to select potential new associates, contributing to team growth.- Ordered necessary supplies and merchandise to maintain store inventory.- Processed payroll and timesheets to ensure accurate compensation.- Effectively addressed customer concerns, including those related to home networking, electronics, and - mobile solutions.- Created and managed weekly work schedules for the team.- Utilized sales forecasting to make informed decisions about weekly sales strategies.- Implemented control measures for high-value merchandise to minimize risks and losses

Erie, Pennsylvania Area

- Supervise and coordinate the activities of crew members during shifts.- Ensure adherence to McDonald's operational standards, policies, and procedures.- Train, motivate, and provide guidance to team members for optimal performance.- Handle customer inquiries and concerns, resolving them in a professional and efficient manner.- Maintain the restaurant's cleanliness and safety standards, including regular equipment checks.- Monitor and control inventory, minimizing waste and ensuring adequate supply levels.- Assist in the preparation of financial reports and participate in the management of labor costs.- Support recruitment efforts by participating in interviews and orientation of new team members.- Promote a positive and productive work environment, fostering teamwork and employee development.- Basic Shift and Advanced Shift Management Certified

Erie, Pennsylvania Area

- Oversee and facilitate student cooperation with a local high school.- Process and resolve client customer service issues, delivering high-quality solutions.- Review operator phone calls to ensure compliance with service standards and quality.- Assist with handling incoming calls related to technical support, sales, and messaging services.- Effectively manage and provide leadership to the staff, fostering a positive work environment.- Train and mentor both current and new employees, including the development of training curriculum and standards for new hires.

Associates In Specialized Business, Computer Information Systems: Security And Forensics, 4.0

(Formerly Tri-State Business Institute - Erie, Pa) CIS: Network Security Forensics

High School Diploma, General Studies