Laid off as part of a workforce reduction impacting 10% of the company, due to faltering sales.I was the first in-country hire for this deep tech SaaS company leveraging AI to enhance semiconductor manufacturing KPIs. My efforts on the team centered around gaining customer trust during pre-sales, sharing my expertise and teaching others project management fundamentals. - Reduced implementation time by 3 weeks of year-long, large-scale SaaS product valued at $1M+ atsemiconductor manufacturing customer sites, by collating existing resources & improving repeatability- Customer Success: used business process mapping & employee interviews to identify, assess & implement process changes that enabled improved quality verification of software updates, improved app user experience, & self-help guide for users- Lead pre-sales demonstrations from a technical perspective, demonstrating software product features & explaining the applicability of the product to that customer’s unique challenge- Train customer key users and in-fab operators on features of the software applications

Responsible for leading a team in releasing, installing and maintaining software to one of the world's most complex machines: The EUV Source for ASML's NXE:3400/3600/3800 photolithography scanners. - Define the plan and lead implementation for: world-wide customer adoption of machine software improvements, predictive diagnostics validation and rollout, and software quality testing improvements - Product marketing: use regular customer interactions to ensure software development teams include customer requirements- Escalation lead: lead a half-dozen customer escalations on software issues, leading back-end investigations, driving transparency in planning and resolving with external and internal customers- SW configuration: give the organization clear visibility on installed base software configuration and drive for uniformity

Through ASML's leadership acceleration program, I radically improved my self awareness and leadership skills through deep exposure to senior company leadership, development workshops, team projects, and intense self reflection over a 10-month period.

- Manage and drive key KPIs associated with volume roll-out of upgrade product: Cycle Time, Labor Hours, Operational Cost >$10M per event- Work cross-functionally (Hardware, Software, Marketing, Supply Chain) to prioritize resources for upgrade improvements and modifications of procedures, processes, BOMs, and action plans- Develop detailed plans to implement new upgrades across the worldwide installed base, and lay out improvement plans to reach corporate goals on those upgrades- Facilitate technical issue containment and structural resolution

I lead process improvements to enable increased quality output for the worldwide upgrades team. I work directly with SMEs, development engineering, and NPI to achieve this. - Insertion of ad-hoc quality check procedures and processes into work sequences- Structurally implement quality check procedures as deliverable from development engineering / NPI- Implementation of aligned work review process across two continents

- Preparation: Facilitate examinations of upgrade scope, sequence, machine configuration, parts and tools, and technical issues. Interface closely with Local teams (USA, Korea, or Taiwan), logistics, technical experts, and project leads. Establish and maintain regular ways-of-working and clear communication lines across three continents.- Execution: While onsite (USA, Korea, Taiwan) function as the main driver of upgrade progress during 7x24 schedule, ensuring availability of all parts, people, procedures, and tools that are required. Drive technical escalations with remote support teams as required and report out to worldwide teams on current progress.- Wrap-up: Capture lessons learned and close the loop with NPI teams on follow-up, compile top issues affecting project, and help in gathering cost information.- Site owner for worldwide team Sharepoint site

As a member of the Customer Support project management team, I support major system upgrades and complex repairs on extreme ultraviolet (EUV) photo-lithography machines at chip makers around the world. - Build detailed work sequences for 4 - 10 week upgrades, incorporating both internal and external procedures and technology- Create high level manpower blueprint for Project Leader to schedule and source the needed engineering labor, including expert needs for Alpha / Beta testing- Be primary interface with Logistics during preparations and maintain entire parts & tools list for an upgrade - Travel ~50% to provide onsite upgrades support in the U.S., Belgium, Korea, and Taiwan. - Be a knowledge resource for high-powered CO2 lasers, vacuum system basics, general hardware and plasma generation- Site owner for worldwide team Sharepoint site

10-month rotational program with work rotations in: 1) Service • Reduced weekly time demand for field service metrics analysis by 90 minutes using VBA to automate significant portions of data acquisition• 2-week learning experience in South Korea with Field Engineers and Logistics• Reduced monthly administrative burden for logistics process by 3.5hrs using VBA web automation2) Product Development• Wrote Python script to parse thousands of text files to extract diagnostic data from field systems. Built Spotfire dashboards to establish and measure software and machine KPIs, and identify areas for software improvement and process changes to reduce machine downtime.3) Operations• Rotations with Manufacturing Engineering, Quality, SCM, Change Management, and Manufacturing Supervising4) New Product Introduction (NPI)• Created Python script that parses thousands of raw machine signal data from multiple sources and refine into weekly time-based analysis of maintenance actions performed in the field. Goal is to analyze NVA downtime impact and prioritize engineering resources and management actions to correct time delaying problems.

Cymer provides market-leading light sources used by chipmakers around the world to pattern advanced semiconductor chips- Reduced shipping costs by 70% and saved Cymer $45k annually by independently developing logistics process change for optical alignment tools - Created surveys and analyzed ERP data to find standard time for laser evaluation labor performed by 190 Field Service Engineers (FSE) on 3,000 lasers at customer sites in China, Taiwan, Singapore, Korea, Japan, Europe, and North America; planned report automation methods to improve that standard time- Created process, forms, and master sheet to track field tool loaner process for $100k optical beam analysis tool, eventual integration into Sharepoint and Oracle.- Worked closely with Senior Manager of Operational Efficiency, Oracle Admin, and Tech Support Engineering to propose simplification of FSE labor reporting process. Proposed to decrease subcategories by 36%, service activity codes by 50%, labor reasons by 10%.

I worked full-time Jun '14 - Sep '14, then part-time Oct '14 - Jun '15- Researched and built root cause characterization Pareto chart for supply chain issues encountered in 2014- Compiled quality and delivery reporting metrics for supplier meetings focused on aligning supplier business objectives with Raytheon's ability to maintain competitive pricing for customers- Tracked, expedited, and selected suppliers for the purchase and delivery of electronic components and assemblies for production of systems destined for both domestic and international customers- Documented and examined old work-in-progress (WIP) assemblies to aid in the re-start of a dormant seven-year manufacturing process- Coordinated with contracts managers at suppliers to process and implement proprietary information agreements

- Performed change readiness assessment of bio-manufacturing department operators and supervisors, and analyzed data to aid in the establishment of key performance indicators (KPI's)- Developed a process of extracting data from a diagnostic chromatography testing system that was previously believed to be inaccessible. The data is currently under analysis, and has the potential to save millions of dollars annually, via predictive defect analysis - Led three other interns on a competitive intelligence research initiative on competitors' capital investments in facility infrastructure across the globe. Composed a visually appealing report of the financial data for the site director.- Assisted Lean Six Sigma Green Belt training sessions

- Created and managed Excel databases and tables for regulatory implementation timelines, historical documents, and lead/copper reports- Improved search efficiency by executing a plan to decrease existing physical records by 50% and retroactively implementing new tagging system for document retrieval- Monitored monthly bacteriological reports for errors and omissions, and entered data into Access database