Anthony Vena Email & Phone Number

Chicago, Illinois, United States

Chicago

Chicago - Loop

Greater Chicago Area

Responsible for managing and marketing of core business services, client relations, and day-to-day operations of facility and staff. Including:-Provided technical support across a wide variety of customer segments including small businesses, residential, and educational facilities.- Provided a broad range of consultative services to solve technical service requests and issues -Digital Marketing/Print/ Market Research: Identified core customer market segment in surrounding geographic area to provide core technical services offered and focused new targeted marketing campaigns to grow business within that segment.- Developed and implemented necessary metrics to monitor service delivery, user satisfaction, team and individual performance.-Brand Development and Customer Experience: Designed and implemented client focused services that produced high customer satisfaction and to retain clients.Technical Skills:OS: Windows 2000/XP/Vista/7/8, Mac OSX , Windows Server 2003-2010, MS Office 365, Google Business Apps, Ubuntu Linux, Blackberry OS, Android OS, Apple iOS Applications/Utilities: MS Office 2003/2007/2010, MS Office 365, MS Outlook/Exchange, LibreOffice, Exchange Server 2003-2007, MS Internet Explorer 5.0-11.0, Google Chrome, Mozilla Firefox, Apple Safari, Norton/MacAfee/Trendmicro/Microsoft Security Essentials Antivirus, Malwarebytes Anti-Malware, Norton Ghost, Acronis Backup, Kaseya Remote Desktop, VnC Remote, eFax, Adobe Creative Suite, Foxit PDF, Adobe Acrobat, Xara Web Designer, RT Studio Data Recovery, DataRescue DD 1.0, Recuva 1.4, CloneDisk, PartitionRecovery 1.0, CCleaner, Filezilla FTP, Smart FTP, Winzip, 7-Zip, WinDirStat, DiskWipe 1.2, BootFix Utility, MbrFix, Hardware: Desktops, PC/Mac/Chromebook Laptops ( Complete Repair & Setup) ,iPad iPhone, Blackberry, Android, Hard Drive Level I/II Data Recovery, Switches, Firewalls, IP Cameras, Comdial PBX, Polycon Phones, Facility Access Controls, Projectors, Scanners, Printers, Fax NAS Backups,

Greater Chicago Area

Responsibility and roles performed:- Maintained Help Desk specific applications and assisted in refining procedures-Provided support relating to hardware, software, computer applications, network, LAN components and peripherals across all Tiers, for +850 end users/employees across 25 national office locations-Skilled in remote management software and troubleshooting of workstations/network appliances-Install, organize, test, maintain, analyze and troubleshoot end user workstations and interrelated hardware and software in a high paced dynamic environment-Interacted with users on all levels and skills to resolve IT related issues and provide solutions in a timely manner-Monitored and responded to phone and e-mail requests for technical support-Performed tech support and other IT projects and responsibilities as assigned by CTO/CIO-Worked closely with Senior System Administrators on elevated issues and for knowledge transfer-Exceptional logic and problem solving skills-Assisted in discovery, research and resolution of technical issues of all IT office equipment-A/V Equipment Setup, Repair, & Troubleshooting-MS Great Plains accounting software administrator-Troubleshooting and ticket support for propriety Java based Application- Windows XP, Vista, Windows 7,Windows 8, OSX, Windows Server 2003-2007,MS Exchange, MS Office Suite, Kaseya remote management, VnC Remote, MS Great Plains, Adobe Suite, Telecom -PBX Comdial/Vertical, VM, Ship works, Smart FTP, Nagios, Smokeping, Cacti

National Technical Support

Managing and supporting technical and onsite operations for national technology projects.AstraZeneca- National HeartFX Pod Exhibit. Exhibit Details: Merging organic thought with cutting-edge technology, we supported a completely immersive “pod” environment to simulate the symptoms of heart failure. Using binaural audio, resistance-bearing foot pedals, a pneumatic vest, low frequency transducers, and high-definition video, the HeartFX Pod simulated the classic symptoms of heart failure such as fatigue, tachycardia, and shortness of breath. Along with these physical sensations we personalized the experience by creating a character with a biographical and medical background.Responsibilities:- 24 hr. client facing technical support & onsite troubleshooting -Coordinated Setup and Tear-down of exhibit-Onsite Customer and Client Relationship management-Responsible for all aspects of operation, troubleshooting, and overall health of the exhibit's technology.-Worked closely with account managers and talent to coordinate exhibit logistics-Client Relationship Management & EngagementGeneral Motors-Cadillac Interactive Touchscreen Exhibit for National Auto Show.Exhibit Details: We created and supported a complete custom touch screen kiosk running a custom built flash application which included: a complete overview of each vehicle, full technical specification, 360 Interior/Exterior views, Interactive Color guide and digital Monroney stickerResponsibilities:-Client Relationship Management & Engagement-Traveled with the exhibits for technical support and onsite project management-Traveled with +25 custom touch screen mobile exhibits-Responsible for updating, maintaining, troubleshooting and overall health of the exhibit assets-Responsible for logistics of deployment, movement and setup of traveling exhibit

Bachelor'S Degree, B.S.

Education record

Activities and Societies: Peer Counseling, Track & Field