Ashok Kumar Email & Phone Number

Gurugram, Haryana, India

• Siebel CRM Expertise: Over 3.5 years of dedicated experience in Siebel CRM, contributing to the success of the HERO and DICV projects by optimizing business processes and enhancing customer interactions.• HERO Project Contribution: Played a key role in implementing and customizing Siebel CRM solutions, ensuring seamless integration with existing systems to improve data management.• Leadership in DICV Project: Led the Siebel CRM team, driving innovation and efficiency in CRM workflows, and overseeing the design, development, and deployment of tailored solutions to address unique business challenges in the automotive industry.• Cross-Functional Collaboration: Consistently worked with cross-functional teams to translate business requirements into scalable Siebel solutions, significantly contributing to the overall success of the projects and enhancing customer experiences.

Gurugram, Haryana, India

• Involved in different business processes including requirement gathering,feasibility analysis, designingsolution roadway and delivering changes to production release through UAT/ SIT.• Design,development and maintenance of Inbound/Outbound Interfaces for transactional data and master data imports for loading data from DMS Mobile App for Service Pre-approval related activities (Approved, Returned & Rejected).• Business Intelligence Reporting:Utilized hands-on experience in BIP Reports, providing valuable insights through business intelligence reporting.

Gurgaon, Haryana, India

• Proven Experience: Two years of experience as an Associate Consultant specializing in Siebel CRM, driving success in foundational projects that support client operations.• Implementation and Optimization: Expertise in system design, customization, and deployment of Siebel CRM solutions, ensuring seamless integration and aligning with client business needs.• Client-Centric Solutions: Skilled in translating client requirements into tailored Siebel CRM solutions, enhancing user experiences, and streamlining processes to boost CRM platform efficiency.• Collaborative Approach: Strong track record of collaborating with clients and internal teams, fostering positive working relationships and aligning CRM solutions with broader business goals.• Commitment to Growth: Dedicated to staying updated with industry trends and Siebel CRM advancements, continuously improving skills to deliver innovative solutions and drive project success.

Pune Area, India

• Organizational Efficiency: One year of experience as a Junior Secretary at Dakshana Foundation, dedicated to ensuring seamless administrative support and office efficiency.• Administrative Support: Managed a variety of clerical tasks, including correspondence, appointment scheduling, and maintaining an organized filing system, with a strong attention to detail and accuracy.• Effective Communication: Facilitated clear communication and coordination with team members and external stakeholders, enhancing collaboration and information flow within the organization.• Office Management Skills: Gained valuable insights into office management, embracing a proactive approach to solving problems and handling diverse administrative responsibilities.• Commitment to Growth: Demonstrated a willingness to take on new challenges, reflecting a commitment to personal and professional development.

Bachelor Of Pharmacy - Bpharm, Medicinal And Pharmaceutical Chemistry, 9.03/10

Activities and Societies: Actively participated in the Pharmacy Student Association, collaborating with peers to organize events.

Senior Secondary, Pcm, A1

Activities and Societies: Cultural Events Involvement:Enthusiastically participated in various cultural events,contributing.