Akar Sengupta Email & Phone Number

Gurugram, HR, IN

Gurugram, Haryana, India

► Building strong partnership relationships with customers► Manage support requests and co-ordinate Rackspace/Customer support teams to deliver within agreed timescales► Schedule customer maintenances and ensure appropriate quality checks have been completed► Manage customer projects and oversee maintenance schedules for on time delivery► Review service.

Gurgaon, India

► Interaction with Clients-domestic; International.► Providing assurance and reassurance when required, SPOC for allcustomers/clients were our technology is being implemented.► Working with the customer to understand the issue they are facing withgeneral business functioning.► On-board and train new customers. Partner with Implementation Engineersto ensure.

Noida Area, India

► Manage Key Accounts portfolio worth US$500K in the travel and hospitality industry across different regions► Maximize client revenue a by acting as a Strategic Advisor to help grow businesses and beat competition► Identify potential clients through existing and new databases including develop and execute account plans for key customers► Direct internal.

Noida Area, India

► Ensured high degree of client satisfaction to grow the account and win repeat business► Grew and managed existing accounts and prospect new growth initiatives for the business► Complied timely and accurately call for all revenue reports, forecast, customer plans and client analytics► Provided regular two-way communication between the customer and team to.

Noida Area, India

► Established department objective and goals for retaining more customers and increase revenue generation► Assisted customers in installation and operating computer software, hardware and related problems► Monitored employee performance and performed required appraisals► Managed support cases and resolved all issues, evaluated resolution provided to.

► Performed troubleshoot and documented all client application issues► Monitored client queries and assisted them with help of email and phone► Organized all documents for client issued and maintained a tracing system for same► Maintained all information of status and updated customers accordingly on progress of resolution► Coordinated with colleagues.

Gurgaon, India

► Logged client technical requests on internal company systems and assigned them to correct departments► Provided operational support to internal departments and external suppliers as per business requirements► Assisted in production and maintenance of client support documentation and interactive help systems► Used Microsoft Office, particularly Excel.