Akash Arora

Akash Arora Email and Phone Number

Experienced Customer Success and Project Manager. Analyze customer needs, develop tailored solutions, provide training & support, maintain profitable relationships, and drive business growth. @ Zaggle
bombay, maharashtra, india
Akash Arora's Location
Gurgaon, Haryana, India, India
Akash Arora's Contact Details

Akash Arora work email

Akash Arora personal email

About Akash Arora

Results-oriented Product Manager with 7+ years of experience driving product success from inception to market. Proven ability to develop and execute product strategies, leading cross-functional teams to deliver innovative solutions that exceed customer expectations. Skilled in managing complex product lifecycles, fostering customer relationships, and achieving key performance indicators. Possess a strong track record of achieving target revenue through successful product launches and expansions.Throughout my career, I have presented value offerings to clients through meetings with sales representatives, negotiated, finalized, and closed Terms of Trade (TOT) with clients, onboarded customers, and reviewed performance periodically. I assessed market demand and pitched for the most need-based product from the portfolio. I focused on cross-selling and upselling to existing clients for better productivity and service. I conceptualized and developed new product and service ideas in association with the product team to address market needs. I constantly analyzed the competition, created strategies, and planned for new products and services to always gain the first movers advantage.My strength lies in maintaining long-term, profitable relationships with clients. I am always focused on assessing the market and ensuring customer satisfaction, while keeping up-to-date with the latest industry trends and developments.

Akash Arora's Current Company Details
Zaggle

Zaggle

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Experienced Customer Success and Project Manager. Analyze customer needs, develop tailored solutions, provide training & support, maintain profitable relationships, and drive business growth.
bombay, maharashtra, india
Website:
zaggle.in
Employees:
150
Akash Arora Work Experience Details
  • Zaggle
    Senior Project Manager
    Zaggle Nov 2024 - Present
    Hyderabad City Tehsil, Sindh, Pakistan
    End-to-End Implementation: Managing complex, multi-phased global projects, ensuring seamless execution from kickoff to go-live.Client Collaboration: Engaging with stakeholders and C-level sponsors to deliver customized solutions aligned with business needs.Team Coordination: Partnering with product and tech teams to meet development milestones and deliver on client requirements.Process Optimization: Driving project methodologies, creating functional specifications, and enhancing deployment frameworks.Client Success: Conducting training sessions, addressing escalations, and achieving high satisfaction scores through exceptional service.
  • Burger Kafe
    Founding Partner
    Burger Kafe Aug 2023 - Jul 2024
    Launched and managed a food business, leading all aspects from market research to operations, including sourcing, financials, and marketing. This experience strengthened my skills in project management, client relations, and strategic execution.
  • Dice
    Product Consultant
    Dice Jan 2023 - Jul 2023
    Pune, Maharashtra, India
    • Analyzed customer needs for Travel and Expense (T&E) products and identified potential product improvements.• Collaborated with development teams to tailor solutions and guided product implementation and integration.• Served as the primary customer contact, offering support, troubleshooting, and training on product usage.• Monitored customer feedback, addressed concerns, and ensured high satisfaction levels through relationship building.• Worked with the sales team to identify business opportunities and participated in product development and improvement discussions.
  • Enkash - Asia'S 1St & Smartest Spend Management Platform
    Senior Customer Success Manager
    Enkash - Asia'S 1St & Smartest Spend Management Platform Jan 2022 - Dec 2022
    Gurugram, Haryana, India
    * Working as a go-to person for all my accounts.* Training and On-boarding customers post sales.* Building a relationship with all of my key accounts and stakeholders and ensuring customers are having optimal product experience.* I do in depth analysis of my customers and suggests changes(cross sell and upsell products)* Do conduct business reviews periodically with the customers.* Collecting customer requirements and feedback and share those with the product and development team for the product enhancements.
  • Zoominfo
    Implementation Engineer
    Zoominfo Aug 2021 - Jan 2022
    Gurugram, Haryana, India
    * Project Kickoff, Implementation & Integration of conversation on Chatbot.* Project management, from finalizing scope of work(SOW) till go-live with first few conversations of Zoominfo chat on their website.* Training the customer on how to use and build conversations on our platform.
  • Happay - Expense Management Solution For Businesses
    Sr. Key Account Manager
    Happay - Expense Management Solution For Businesses Oct 2019 - Sep 2020
    Gurgaon, India
    Presenting value offering to clients through meeting with the Sales representative, Negotiate, finalize, and close Terms of Trade (TOT) with clients.Customer’s Onboarding, Training, and Reviewing performance periodically.Assessing market demand, and pitch for the most need-based product from the portfolio.Planning and Forecasting Client ConversionsMaintain long-term profitable relationship with clientsFocused approach on cross-selling and upselling to existing clients for better productivity and serviceEffectively manage various account types (Public, Private, MNC etc.) by formulating and executing new business development plansConceptualize and develop new product & service ideas in association with product team to address market needs.Constant competitive analysis, create strategies and plan for new products and services to always gain the first movers’ advantageHeading a team 3 and working closely with 140+ clients
  • Happay - Expense Management Solution For Businesses
    Key Account Manager
    Happay - Expense Management Solution For Businesses Dec 2017 - Sep 2019
    New Delhi Area, India
  • Happay - Expense Management Solution For Businesses
    Operations Manager
    Happay - Expense Management Solution For Businesses Mar 2016 - Apr 2017
    Bengaluru Area, India
    Regular meetings with new and existing clients for the onboarding process and providing them training.Taking care of customer issues and providing customer services and handling their expense related matters.Auditing of Agent’s work and making Performance Report weekly, monthly, and quarterly.

Akash Arora Skills

Customer Relationship Management Negotiation Business Development Business Strategy Customer Retention Customer Experience Customer Support Customer Service Management Customer Service Training Expense Management Expense Budgeting Product Support English Business To Business Strategic Planning Communication Go To Market Strategy Problem Solving Fashion Textiles Apparel Wovens Merchandising Export Knitwear Retail Trend Visual Merchandising Import Marketing Sourcing Trend Analysis Product Development Management Global Sourcing Styling Brand Management

Akash Arora Education Details

Frequently Asked Questions about Akash Arora

What company does Akash Arora work for?

Akash Arora works for Zaggle

What is Akash Arora's role at the current company?

Akash Arora's current role is Experienced Customer Success and Project Manager. Analyze customer needs, develop tailored solutions, provide training & support, maintain profitable relationships, and drive business growth..

What is Akash Arora's email address?

Akash Arora's email address is ak****@****ril.com

What schools did Akash Arora attend?

Akash Arora attended National Institute Of Fashion Technology, Shillong, Smjn Pg College, Bal Bharti Sr. Secondary School, Haridwar, Bal Bharti Sr. Secondary School, Haridwar.

What are some of Akash Arora's interests?

Akash Arora has interest in Human Rights, Education, Politics, Environment.

What skills is Akash Arora known for?

Akash Arora has skills like Customer Relationship Management, Negotiation, Business Development, Business Strategy, Customer Retention, Customer Experience, Customer Support, Customer Service Management, Customer Service Training, Expense Management, Expense Budgeting, Product Support.

Who are Akash Arora's colleagues?

Akash Arora's colleagues are Ketan Dalmia, Sandeep Swami, Vaibhav Mahadeshwar, Mallikarjuna Rao Mupparaju, Atiya Mujawar, Mahendra Allupula, Shashi Sinha.

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