Seeking to enhance and expand my skill set while actively contributing to organizational growth. I aim to secure a challenging position in a reputable organization to further develop my learning, knowledge, and skills.Proven 2 years work experience as a Technical Support Specialist in assisting customers with various software related issues. Provided in-depth technical support to agents at a Tier 2 level, solving 95% of issues without transferring to Tier 3 support.Has successfully resolved complex technical issues affecting large-scale networks which have resulted in a 85% decrease in ticket resolution time.