Akash Shetty Email and Phone Number
Certified Associate Project Manager (CAPM) | Agile Enthusiast | Process Improvement SpecialistWelcome! I am Akash, an aspiring logistics manager and an experienced supply chain specialist🔍 With over 3 years of experience in driving successful process improvement projects, I excel in reducing operational costs and optimizing workflows. Adept at leveraging Agile methodologies and project management tools, I thrive in collaborating with cross-functional teams to deliver impactful results.📈 Professional Experience🚛 Dispatcher | Dgur Express INC Optimized cross-border shipment coordination by 25% through effective collaboration with cross-functional teams, efficiently planning and managing 30 trucks daily.📊 Operations Executive | Rupeek FintechReduced operational costs by 30% by identifying improvement opportunities and integrating new workflows. Successfully implemented 3 process improvement projects and enhanced project monitoring by creating dashboards for better decision-making.🤝 Customer Service Advisor | [24]7.ai Increased CSAT by 20% through data-driven approaches to resolve technical issues. Reduced recurring issues by 25% by leading knowledge-sharing initiatives and creating a comprehensive FAQ resource.🔬 Key Skills📊 Data Analysis: Skilled in analyzing data to drive insights and improvements.🛠️ Project Management: Proficient in JIRA, Microsoft Project, Trello, and Agile methodologies.💡 Problem-Solving: Expert in identifying and resolving operational issues.📈 Process Improvement: Experienced in optimizing workflows and reducing costs.📚 Software Proficiency: Advanced in Tableau, Google Analytics, Microsoft Excel, MS Visio, Google Cloud Platform, Salesforce CRM, and Microsoft Suite.🏆 Certifications📜 Certified Associate in Project Management (CAPM)📜 Atlassian Agile Project Management Professional Certificate🤝 Let's connect and explore how my skills in project management and process improvement can contribute to your organization's success. I'm excited to collaborate and drive impactful results!🚀 Ready to elevate your projects with cutting-edge management solutions? Let's work together to achieve your goals.
Dgur Express
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DispatcherDgur Express Feb 2024 - PresentWoodstock, Ontario, Canada● Optimized cross-border shipment coordination by 25% through collaboration with cross-functional teams, efficiently planning and managing 30 trucks daily.● Maintained the documentation of ACE/ACI Manifest creation for all shipments.● Prepared and processed all customs documents for International & U.S. shipments.
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Operations ExecutiveRupeek Sep 2019 - Aug 2022Conducted daily meetings, helping the logistics team coordinate operational activities.Helped project managers optimize order fulfilment processes.Reduced operational costs by 30% by identifying improvement opportunities,optimizing resource utilization, and integrating new workflows.Contributed to the successful implementation of 3 process improvement projectsby collaborating with cross-functional teams to identify requirements.Improved 30% project monitoring and decision-making by creating dashboards,supporting resource allocation, assessment, and progress analysis.Tracked and monitored KPIs using Microsoft Excel and assisted in the development of operational reports. Ensured data entry accuracy for the reports.Led the process of forecasting future operational needs, using tools like Tableau and Excel to build dashboards. The use of these dashboards helped the organization reduce operational costs by 20%.Managed a 25-member team spread across 12 major cities in India, provided by the organization’s third-party logistics providers (3PLs) resulting in a 20% cost reduction. -
![[24]7.Ai](https://cimg.aeroleads.com/ln/logos/bc/360383f9a2cd3d0e58a69435336deccb.jpg)
Customer Service Advisor[24]7.Ai Jul 2019 - Sep 2019Greater Bengaluru Area• Worked for the largest client of the organization, Optus (Australian telecommunications giant).• Spearheaded knowledge-sharing initiatives within the team, creating and maintaining a comprehensive FAQ resource, leading to a 25% reduction in recurring issues for the quarter.• Assisted clients in managing their current mobile plans and provided tailored information about new products and services that were being offered by the organization.• Directed customers to appropriate cross-function departments, facilitating a quicker resolution of their issues.
Akash Shetty Education Details
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3.83/4 -
3.83/4
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Information Technology
Frequently Asked Questions about Akash Shetty
What company does Akash Shetty work for?
Akash Shetty works for Dgur Express
What is Akash Shetty's role at the current company?
Akash Shetty's current role is Certified Project Manager | CAPM® | Experienced SCM Professional | Agile Expert | Process Optimization Specialist | Ex -Rupeek.
What schools did Akash Shetty attend?
Akash Shetty attended Conestoga College, Conestoga College, Dayananda Sagar Institutions.
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