At Accenture, our Incident Management Team, under my leadership, thrives in high-pressure environments, consistently meeting SLAs and dissecting complex issues to find their root cause. With expertise in Azure AI, honed through recent certifications, we've enhanced our incident resolution strategies. My journey from Technical Support Specialist at Hinduja Group to my current role has been fueled by a dedication to service excellence and a deep understanding of conversational AI's role in streamlining our processes.