Akashdeep Singh Email & Phone Number

Surrey, BC, CA

Tsawwassen, British Columbia, Canada

• Assisted customers in finding athletic wear and footwear that met their needs.
• Maintained attractive visual merchandise displays to improve product visibility.
• Processed transactions and handled customer inquiries efficiently and professionally.
• Participated in inventory management, ensuring stock levels were adequate.
• Recognized for excellent customer service with a 95% satisfaction rate in feedback surveys.

• Provided inbound customer support, resolving 90% of technical issues on the first call and deliver world-class guest experience.
• Tracked, documented, and retrieved information in databases, improving data retrieval efficiency by 20%.
• Maintained broad knowledge of client products and offered additional services, increasing upsell opportunities by 10%.
• Delivered expert customer experiences and built strong customer relationships, achieving a customer retention rate of 85%.
• Authentically connect with guests and resolve guest inquiries over the phone.

• Operated multi-line phone system, greeted visitors, and directed inquiries.
• Prepared correspondence, reports, and maintained records.
• Collected, compiled, and entered data into systems, ensuring accuracy.
• Processed incoming and outgoing mail, faxes, and courier documents.
• Arranged meetings and special functions, including booking rooms and preparing agendas.
• Maintained office supplies and managed inventory levels.

• Effectively lead and supervised a team of sales associates on the sales floor, fostering a customer-centric environment.
• Conducted training sessions for new team members, enhancing their product knowledge and sales skills.
• Implemented visual merchandising strategies, resulting in improvement in store aesthetics and customer engagement.
• Streamlined inventory management, ensuring optimal stock levels and attractive merchandise displays.
• Successfully resolved customer conflicts and issues, maintaining a high level of customer satisfaction