• Assisted customers in finding athletic wear and footwear that met their needs.• Maintained attractive visual merchandise displays to improve product visibility.• Processed transactions and handled customer inquiries efficiently and professionally.• Participated in inventory management, ensuring stock levels were adequate.• Recognized for excellent customer service with a 95% satisfaction rate in feedback surveys.

• Provided inbound customer support, resolving 90% of technical issues on the first call and deliver world-class guest experience. • Tracked, documented, and retrieved information in databases, improving data retrieval efficiency by 20%. • Maintained broad knowledge of client products and offered additional services, increasing upsell opportunities by 10%. • Delivered expert customer experiences and built strong customer relationships, achieving a customer retention rate of 85%. • Authentically connect with guests and resolve guest inquiries over the phone.

• Operated multi-line phone system, greeted visitors, and directed inquiries. • Prepared correspondence, reports, and maintained records. • Collected, compiled, and entered data into systems, ensuring accuracy. • Processed incoming and outgoing mail, faxes, and courier documents. • Arranged meetings and special functions, including booking rooms and preparing agendas. • Maintained office supplies and managed inventory levels. • Operated office equipment and performed minor maintenance tasks.

• Effectively lead and supervised a team of sales associates on the sales floor, fostering a customer-centric environment. • Conducted training sessions for new team members, enhancing their product knowledge and sales skills.• Implemented visual merchandising strategies, resulting in improvement in store aesthetics and customer engagement. • Streamlined inventory management, ensuring optimal stock levels and attractive merchandise displays. • Successfully resolved customer conflicts and issues, maintaining a high level of customer satisfaction