Akashdeep Singh Email & Phone Number

• Conducted analysis to collect extensive needs of business functions, identify gaps in process, and evaluate potential solutions within an Agile environment• Facilitated communication between business units and technology teams to accurately elicit, analyze, document, and deliver business requirements. This also involved the critical tasks of reviewing and validating process maps and preparing functional and non-functional design.• Managed project processes by engaging cross-functional teams and vendors in sessions dedicated to requirements verification, validation, prioritization, and enrichment. The ultimate goal was to ensure the timely and efficient development and delivery of identified requirements.• Created process flows using MS Visio BPMN 2.0, along with supplementary Standard Operating Procedures (SOPs) as extensions to process maps and future-state documents providing step-by-step guidance.• Maintained a vigilant eye on enhancement requests, requirements-related risks, issues, assumptions, dependencies, and constraints. I then took proactive measures to manage these aspects and ensured visibility to senior management for informed decisions, primarily utilizing Jira Confluence.• Fostered collaborative relationships with numerous vendors, cultivating essential strategic partnerships. This collaboration extended to both internal and external technology and business teams, collectively defining business processes and associated system requirements for cloud-based initiatives.• Assumed responsibility for optimizing the ongoing effectiveness of multiple solutions, adapting to evolving business and environmental dynamics. I consistently identified and escalated exposures, gaps, trends, and proactively recommended adjustments to address these evolving circumstances.

Toronto, Ontario, Canada

• Pioneered the process of gathering and meticulously documenting requirements, conducting comprehensive walkthroughs to ensure thorough analysis and validation.• Produced essential project deliverables, including Business Requirements Documents (BRD), Product Backlogs, Epics, and user stories.• Took charge of change management strategies, streamlining and enhancing business processes for automation initiatives. This involved close collaboration with executive-level stakeholders to define project deliverables and track progress.• Generated valuable outputs in the form of data visualizations, decks, and dashboards. These served as powerful tools for summarizing analysis and data mining efforts, notably using Tableau and Power BI. The insights provided were instrumental in presenting findings to senior management and the sales team, facilitating informed business decisions.• Formulated comprehensive plans for the restructuring of processes, offering valuable recommendations to workforce management. These initiatives aimed to enhance transparency and facilitate additional reporting capabilities within the ServiceNow platform.• Engaged in vigilant monitoring of process activities to ensure strict adherence to established standards. Concurrently, I crafted strategies for process integration and worked to secure management commitment to drive ongoing service improvements.

Toronto, Ontario, Canada

• Pioneered the process of gathering and meticulously documenting requirements, conducting comprehensive walkthroughs to ensure thorough analysis and validation.• Produced essential project deliverables, including Business Requirements Documents (BRD), Product Backlogs, Epics, and user stories.• Took charge of change management strategies, streamlining and enhancing business processes for automation initiatives. This involved close collaboration with executive-level stakeholders to define project deliverables and track progress.• Generated valuable outputs in the form of data visualizations, decks, and dashboards. These served as powerful tools for summarizing analysis and data mining efforts, notably using Tableau and Power BI. The insights provided were instrumental in presenting findings to senior management and the sales team, facilitating informed business decisions.• Formulated comprehensive plans for the restructuring of processes, offering valuable recommendations to workforce management. These initiatives aimed to enhance transparency and facilitate additional reporting capabilities within the ServiceNow platform.• Engaged in vigilant monitoring of process activities to ensure strict adherence to established standards. Concurrently, I crafted strategies for process integration and worked to secure management commitment to drive ongoing service improvements.• Conducted meticulous walkthroughs, validations, and obtained approvals from key stakeholders and process owners, ensuring alignment and consensus on project objectives.• Precision was paramount as I defined metrics and Key Performance Indicators (KPIs) for evaluating quantitative outputs in the realm of business process analysis.• Proactively orchestrated cross-functional process development, uncovering opportunities to refine and enhance existing processes.

Toronto, Ontario, Canada

• Pioneered transformative change management processes, collaborating closely with business partners to proactively recommend process enhancements that drive improvement.• To ensure project success, I took the lead in requirements gathering and comprehensive documentation, conducting walkthroughs for rigorous requirements analysis and validation. • Crafted essential Business Requirements Documents (BRD) to provide a structured foundation for project execution.• Developed comprehensive test plans and meticulously outlined test cases, ensuring the thorough testing of project deliverables.• Provided valuable guidance and insights on various company setup initiatives, spanning strategy, transformation methodology, governance, performance management, and branding efforts.• Strategically defined a BPN framework, adopting a federalized approach to content creation and management, promoting efficiency and consistency.• Engaged in gap analysis, comparing the future targeted state with the current state to pinpoint opportunities for process improvement.• Actively participated in high-level executive management meetings, regularly delivering presentations that were both informative and persuasive.• Led the change management process and conducted stakeholder analysis to identify critical Subject Matter Experts (SMEs) crucial for subsequent process information gathering.• Managed the walkthrough process meticulously, ensuring the validation of completed business process documentation and securing necessary sign-offs.• Conducted comprehensive gap analysis of data between the future targeted state and the current state, consistently seeking opportunities for enhancement and refinement.