Jaclyn Kustra Email & Phone Number

Gwynedd Valley, Pa, Us

Mount Laurel, Nj

Implemented a robust communication plan for Commercial & Payment OperationsManage the communications in Commercial & Payment Operations, including the launch of a new newsletter, a new Connections site, and the Commercial Communicator Design and create monthly department newsletter and updates to Connections, TD's internal social media networkRepresent Commercial & Payment Operations and participate on Shared Services Employee Engagement & Communications CouncilAssist Business Partners with launch of the new Shared Services CPO Intranet siteManage monthly updates to strategy documents, presentations, and organizational charts Mane and plan the Commercial & Payment Operations annual leadership team offsiteOrganize the 2016 WOW! Pre-Party for Shared Services and manage event transportationAct as CPO Employee Engagement Ambassador, creating employee engagement activities across Shared Services Lead and facilitate employee engagement activities for Employee Appreciation Week 2016Investigate Customer Experience improvement opportunities to support the Business Transformation & Strategy team including loan analysis, department training, and consumer complaints Participate on the Commercial & Payment Operations Employee Engagement Council and contribute to Health & Wellness and Innovation platform pillars Promote Winning Ideas 365 as Division Level Action Team Program Manager for Commercial & Payment OperationsWork with Business Partners to implement a training program for Commercial & Payment Operations with the goal to win JD Power

Mount Laurel, Nj

Managed the communications in Payment Operations including the newsletter, TD Intranet site, and Payment Operations site on Connections to engage all EmployeesManaged Monthly reporting up to Senior Level Management including Monthly Business Review, Partner Deck, and Monthly Trend Report Created and managed Balanced Scorecard tool, metrics, and reporting of departmental health in Payment OperationsFacilitated monthly meeting with senior leaders and Head of Payment Operations to discuss department metrics and each month’s productivity Facilitated Balanced Scorecard functionality enhancement by capturing feedback from department managers and executing on changes coming out of review meetings to improve its business valueResearched and developed new metrics to be incorporated into the Payment Operations Balanced Scorecard and Monthly Business Review analysisManaged regulatory filing reporting requests and ad hoc requests including Wires Remittance reportsSupport ad hoc Risk Management projects including the End User Computing Project Developed tracking to determine whether policies and procedures are current versus stale dated Effectively managed and mentored staff, helping to teach fundamental skills, enabled interaction with line of business personnel, and facilitated training and career development Participated on Green Council, Town Hall, and Women in Leadership Committees and events

Mount Laurel, Nj

Created and launched the first department newsletter in the Payment Operations divisionDeveloped service level agreement draft document for review and approval by stakeholders in Payment Operations to serve as model for SLAs throughout the department Helped lead the creation of the Balanced Scorecard tool to track department health with metrics in each individual business lineFacilitated consolidation of department procedures on a Payment Operations level Assisted the Technology team with the rollout of the US Workspace Project in Payment Operations

Mount Laurel, Nj

Created and launched the first department newsletter in the Payment Operations divisionDeveloped service level agreement draft document for review and approval by stakeholders in Payment Operations to serve as model for SLAs throughout the department Helped lead the creation of the Balanced Scorecard tool to track department health with metrics in each individual business lineFacilitated consolidation of department procedures on a Payment Operations level Assisted the Technology team with the rollout of the US Workspace Project in Payment Operations

Hasbrouck Heights, Nj

Managed and planned up to 100 breakfast, lunch, dinner, and web conference programs across the country as third party for Janssen Pharmaceuticals, Inc., a division of Johnson & JohnsonManaged and planned a training meeting with over 70 attendeesProvided exceptional customer service to both clientele and meeting attendeesInteracted daily with clientele professionally and efficiently and provided detailed weekly reports Used verbal communication and written skills to develop new and creative methods for program detailsUtilized organizational skills as a leader in department to formulate planning tacticsAssumed a leadership role in financial reporting of completed programsUndertook a leadership task in working with new event management softwareFormulated ideas for future growth in development of company

Hasbrouck Heights, Nj

Managed and planned up to 100 breakfast, lunch, dinner, and web conference programs across the country as third party for Janssen Pharmaceuticals, Inc., a division of Johnson & JohnsonProvided exceptional customer service to both clientele and meeting attendeesInteracted daily with clientele professionally and efficiently and provided detailed weekly reports Used verbal communication and written skills to develop new and creative methods for program detailsUtilized organizational skills as a leader in department to formulate planning tacticsAssumed a leadership role in financial reporting of completed programsFormulated ideas for future growth in development of company

Garwood, Nj

Greeted and interacted professionally with clienteleUsed sales skills to sell packages and plans effectively to new customers Competently answered incoming client calls and set up reservations and new guest profilesBooked upcoming appointments and collected payments from clients using Millennium Eagerly used organizational skills to ensure efficient store operation

New York, Ny

Researched guest and segment ideasAssisted show bookers with scheduling transportation for guests and Governor HuckabeeCompleted lower thirds that appear on the bottom screen of the showGreeted and interacted professionally with guests upon arrival to the studioHelped coordinate the audience for each weekly show

Camden, Nj

Developed marketing programs to increase attendance at the stadiumCompleted game promotions on the field and promoted team off the field in nearby towns Interacted efficiently and professionally with fans

Greater Philadelphia Area

Instructed up to 15 children ages 7-8 each week Taught baseball and all aspects of the gameInteracted effectively with coaching staff and parents

South Orange, Nj

Wrote baseball articles featuring the important topics of the weekHighlighted major events in baseball each week

Springhouse, Pa

Coached softball players ages 12-14 every weekTaught softball and key elements of the gameUtilized organizational skills, patience, and enthusiasm to teach players

Lafayette Hill, Pa

Executed office duties including confidential filing and faxingProfessionally directed incoming client callsInteracted eagerly with clients in directing them to their agent