Akashdeep Singh Email & Phone Number

Brampton

Sahibzada Ajit Singh Nagar, Punjab, India

I worked for Walmart (US, CAN) where my role was to help customer with refunds, replacement, account settings, billing issues and much more on email. I worked for about 6 months and learnt a lot about customer satisfaction. I worked with team lead to improve my team performance and hit the target which was assigned to our team. Being senior in this field and role I conducted some sessions for my team and gave feedback in order to improve their score and helped opretion to meet the score which was given by client. In the absent of team lead I even handled my team and worked for them.

Toronto, Ontario, Canada

Mohali District, Punjab, India

I worked here for 15 months as customer service representative. Then I got promoted as senior customer representative. The client name was Airtel. I was even working with training department and was briefing SPOC. I was responsible to update agents regarding day to day updates. I even handled new batches where I use to help them with one on one support, buddy up, audit there calls and give them feedback regarding there mistake. I was also given responsibility to audit International calls as it was the most important part of telecommnication service.

Education record

Bachelor Of Engineering - Be, Computer Science, 6.62

Activities and Societies: CRICKET, MODELING, (PANACHE SOCIETY), FOOTBALL, MUN(MODEL UNITED NATIONS)DID BACHELORS IN COMPTER SCIENCE.