Akash Gupta Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Ringwood, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

- Installing and configuring computer hardware, software, systems, networks, printers, and scanners- Monitoring and maintaining computer systems and networks- Responding in a timely manner to service issues and requests- Providing technical support across the company (in person and over the phone)- Setting up accounts for new users- Repairing and replacing equipment as necessary- Testing new technology- Following diagrams and written instructions to repair a fault or set up a system- Troubleshooting systems and network problems, diagnosing and solving hardware or software faults- Supporting the roll-out of new applications- Prioritising and managing many open cases at one time- Conducting electrical safety checks on computer equipment

Melbourne, Victoria, Australia

- Verification, investigation and remediation of customer records in accordance with client guidelines- Identification of discrepancies between documents and client electronic records, ensuring accurate data input and maintenance of record integrity into relevant databases- Ensuring high level of compliance to quality, system integrity and service delivery standards- Working with all stakeholders to ensure continuous improvement and process efficiencies- Maintaining sound knowledge of key processes, procedures and updated workflows- Proficient use of customer banking software- Undertaking additional responsibilities as directed by the client and are in line with training and role expectations

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

- Establishing and maintaining strong collaborative relations with the key stakeholders for smoother project scoping and planning - Ensuring project implementation is well documented and executed- Monitoring and documenting project throughout the project lifecycle- Create and develop functional requirements of systems to improve quality, performances, external interfaces, and constraints - Applying project management methodologies, principles and techniques to develop project plans - Translating stakeholder requirements into tangible deliverables- Troubleshooting of different customer and company issues - Assisting in the creation of test scripts, reporting of defects and necessary enhancements- Ensuring that tickets are logged and followed up in a timely manner- Use the SDLC (Systems Development Life Cycle) process for the systematic execution of projects

Botswana

- Responsible for customer service, sales and IT support at the partner companies- Managing inventory in the Shell store and receiving deliveries- Meeting client requirements- Training new staff members in sales and marketing- Meeting monthly KPI’s- Engaging in customer service by making product knowledge available to customers- Creating plans to achieve sales targets and increase number of customers- Displaying of vehicles/merchandise to customers and providing excellent customer service- Installation and configuration of computer hardware operating systems and applications- Monitoring and maintaining computer systems and networks- Providing support, including procedural documentation and relevant reports- Troubleshooting systems and network problems, diagnosing and solving hardware or software faults- Tracking deliveries and orders and providing customers with updates- Data entry with complete accuracy and managing client accounts- Finding solutions to sell products even though the market is down- Adhering to team schedules and actively participating in company required activities

Gaborone, South Eastern, Botswana

- Networking and security solutions- Participated in various departments of the company over timely intervals- Worked extensively in the workshop where client properties like servers, laptops, were brought for maintenance- Constantly involved in going for site visits along with engineers to monitor performance of products supplied and any other faults or defects in client products- Attending workshops, seminars, tours and worked with the HR team, accounts team and sales team- Enhancing my networking skills and business skills, giving me the ability to deal with people from different backgrounds with ease and confidence

Master'S Degree, Business Information Systems

Professional Year, Information Technology

Bachelor'S Degree, Computer Science

Bachelor'S Degree (Study Abroad Program), Computer Science