Akash Gupta Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Key Responsibilities:• Demonstrated expertise in providing technical support and troubleshooting for hardware, software, and network issues, ensuring seamless operations and minimal downtime.• Successfully managed and resolved a high volume of user inquiries, utilizing strong problem-solving skills and a customer-centric approach.• Proficiently handled incident management, root cause analysis, and escalation processes, ensuring timely resolution and minimizing the impact on business operations.• Collaborated with cross-functional teams to implement and maintain IT infrastructure, including servers, networks, and storage systems, while adhering to best practices and security protocols.• Led the implementation and administration of IT service management tools, such as ticketing systems, resulting in 20% improvement efficiency and streamlined processes.• Conducted regular system audits and performed risk assessments to identify vulnerabilities and implement appropriate security measures.• Participated in the planning and execution of technology projects, ensuring successful delivery within scope, timeline, and budget constraints.• Actively contributed to knowledge sharing initiatives, documenting solutions, creating user guides, and delivering training sessions to enhance technical proficiency across the organization.• Stayed updated with emerging technologies and industry trends, providing insights and recommendations for continuous improvement of IT infrastructure and support processes.• Fostered strong relationships with stakeholders, including end-users, vendors, and internal teams, to understand their needs and provide optimal technical solutions

Australia

Key Responsibilities: • Utilized the Metasploit framework to identify and exploit vulnerabilities in systems and applications, ensuringa proactive approach to security testing.• Demonstrated expertise in identifying and exploiting web application vulnerabilities through manualtechniques and leveraging expert knowledge.• Developed custom offensive security tools to enhance Red Teaming operators' capabilities, facilitatingadvanced penetration testing and vulnerability assessment.• Evaluated the security configurations of Windows-based systems, identifying potential weaknesses andimplementing appropriate security measures to strengthen defenses.• Utilized YARA rules to proactively search for and detect malware within computer systems, allowing fortimely mitigation and containment.• Employed Python scripting to track and identify potential threat actors operating within Windows networks,facilitating prompt response and mitigation.• Applied best practices and industry standards to secure web applications against prevalent vulnerabilities,ensuring robust protection against potential cyber threats.

->Performed production duties as needed: pick/pack orders, receive/stow product, ensure inventory accuracy, and unload/load trucks at or above the rate expected for each task.->Assisted Area Manager in the daily management of department/FC duties, including allocating labor, leading meetings, assigning job duties, coaching, training, and communicating with internal and external suppliers.->Demonstrated positive work attitude and leadership skills.->Pull and organize merchandise from the shelves to the front end for customer pickup.->Ensure delivery trucks are properly loaded and documented.Scan orders, count out big numbers, stand for 8 hrs, put labels on returned items, put away shipment.->Consistently adhere to all company policies and procedures in a professional and respectful manner.

->Assisted in the training of all commercial cleaning associates, ensuring that all associates have a complete understanding of the company policy.->Efficiently maintained associate work schedules on a daily basis.->Supervised cleaning associates, ensuring they meet with the highest standards of cleanliness.->Functioned in commercial cleaning associate role to ensure work is complete.->Maintained control of establishment keys in accordance with departmental procedures and customer security.->Ensured all associates have sufficient cleaning supplies and the knowledge of how to use them.->Set a constant example to all associates in dress and behavior, ensuring all associates are adhering to grooming and conduct standards.

Hetauda

->Responsible for planning activities and developing lesson plans for students and campers ages 3-15. ->Provide students with an instructor-led multi-media environment that focuses on basic mouse and keyboarding skills in a Mac-Based lab. Develop, coordinate and supervise all computer lab activities as well as assist staff in other departments with.->Integrating technology into their classrooms. Design and implement the web-based curriculum.->Manage and maintain all systems, equipment, computers, and iPads and troubleshoot hardware and software issues that occur within the lab. Provide technical.->Assistance for staff members as needed. Assist both camp and school with social networking via facebook, twitter and Wordpress blogs.->Write and post articles to camp and school Wordpress blogs on a regular basis. Develop videos and slideshows for the camp and school using iMovie and Animoto. Post videos to the computer lab youtube channel.->Act as facebook administrator on behalf of the school and day camp and post relative content on a regular basis. ->Monitor Facebook activity and continuously work to promote the camp and school. Active photographer for both camp and school. Maintain and manage the camp and school Shutterfly photo accounts.

Nepal

->Strategized, implemented and managed all eCommerce initiatives to ensure maximum customer acquisition and revenue production.->Created and maintained e-Commerce budget, strategy and marketing plans for all hotels.->Managed and implemented paid search marketing campaigns on major search engines resulting in 7X ROI.->Designed, executed and maintained SEO strategy to ensure top ranking on search engines and increased revenue by 8%.->Maintained e-mail marketing database and executed campaigns using direct resulting in increased click rate and retention by 5%.->Developed strategy to increase online presence in emerging media including social networks, mobile, etc.->Responsible for new website launch including layouts, visual appearance, usability and content for all new properties acquired.

Hetauda

-> Planning, preparing, and delivering lessons included in computer science courses-> Assessing students strength and weakness and planning teaching instructions accordingly-> Developing and delivering lecturer in easy tounderstand way-> Researching and preparing teaching materials and demonstrating each logical steps in computer programming-> Assigning real IT projects and assessing and discussing students' work

Kolkata, West Bengal, India

The sole purpose to study Enterprise/Corporate Network is to create business simplicity across worldwide. The side arms of successful networking are scalability, robustness, fault identification, communication, modularity, security, and maintaining privacy. The key to making a network is to provide the essential tools and techniques that will offer the quality of a private/public network.

Bachelor Of Technology - Btech, Information Technology, “A”

High School Diploma, Mathematics And Computer Science, First Div

Slc, First Division

Cyber Security