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Preparation and execution of 250+ franchise visits.Implement SOP and TAT’s bank-wide.Ensure to spread of service culture with branches. Conduct call back function for performance monitoring support department. Analyze weak areas of branches and sport them for enhancement. Prepare results Play teamwork Highlight worst branches and root cases. Taking initiatives to enhance customer experience. Worked as backup of manager

Maintain a strong relationship with the clients and build trust among them.Discuss the primary financial goals of clients and help them achieve these goals.Manage clients' investment portfolios to provide them with guaranteed financial success.Conduct risk assessments on the investment options and report them to the client.Follow stringent banking protocols and policies.Develop presentations for clients and help them understand how the bank can help them. Update the customers and clients on their portfolio success and activity.

Delivered motivating speeches to the team each morning that were designed to get everyone ready for the day. Trained new call center team members to always meet the team’s high standardsRan a team that was consistently rated the highest in the bank for reliability and productivity. Worked with human resources to develop training policies for team members.Managed a team of 15 call center representatives, providing ongoing coaching and feedback to improve performance and achieve team goals Managed high-volume customer queries simultaneously through effective multitasking. Handled phone, email and social media enquiries with consistent customer service across multiple channels

Process customer cash deposits and withdrawals, cheques, transfers, bills and credit card payments, money orders, certified cheques and other related banking transactionsObtain and process information required for the provision of services, such as opening accounts and savings plans and purchasing bondsSell travellers' cheques, foreign currency and money ordersAnswer enquiries and resolve problems or discrepancies concerning customers' accountsInform customers of available banking products and services to address their needs.

Accountable for new client acquisition.Generate leads using various channels, professional networks and connecting with corporate clients.Contact potential or existing customers to inform them about a product or service using scripts.Handle and resolve customer queries, provide financial advisory and close deals.Ensure customer profiling and categorize the customers.Deal with corporate organizations, initiate tie-ups and promote financial products.Maintain good relationships with clients through regular communication post sales.Maintain healthy relations with potential customers for building networks and generating reference.Achieve revenue and customer retention goals while increasing client profitability through relationship building, outstanding delivery, cross-selling, and referral development.