Angie Brown Email & Phone Number

United States

IDOC is a service-focused alliance committed to the success of all independent-owner optometrists. We offer a full range of products and services designed for competitive advantage and long-term business growth. Our personalized approach, technology expertise and hands-on execution sets us apart, freeing you and your staff to spend time with patients and achieve both personal and professional goals.

Tampa/St. Petersburg, Florida Area

Hunter Douglas offers premium, intelligent window fashions that beautifully transform natural light and enhance your home's interiors. ▪ Provided administrative support to our 140 Sales Representatives in the U.S. and Canada.▪ Supported Senior Management where needed and prepared leads for the Retail Development team. ▪ Worked with dealer base on Parade of Homes and Rebate promotions▪ During Covid, tracked the sales force as they returned safely to the field and assisted with onboarding new hires.▪ Booked venues for Dealer trainings

St Petersburg, Fl

American telecom company. Prior to its purchase by Charter Communications, it was the tenth-largest multichannel video service provider and the sixth largest cable internet provider in the United States. ▪ Responsible for coordination of sales reporting for 132 Sales Representatives.▪ Maintained daily tracking of Sales and monthly tracking of Sales Contests, President’s ClubWinners and other data as needed.▪ Used SQL query system to pull data from data warehouse for reporting purposes.▪ Worked with the Small Business Marketing Team when needed to update campaign metrics and eventplanning.

Tampa/St. Petersburg, Florida Area

Leading global specialty insurance distributor; delivers creative solutions to complex insurance challenges.▪ Maintained the relationship between Transamerica and Web Third Party Administrator.▪ Worked with Regional Vice Presidents (RVP) for presale and post implementation.▪ Handled escalated calls from brokers, RVPs and Employer groups.▪ Created renewal notifications to brokers and employer groups.▪ Compiled reports as needed.

Clearwater, Florida, United States

Administers a wide variety of individual and group insurance plans on behalf of carriers, affinity/associations, financial institutions, and producers.▪ Managed and provided leadership and motivation to a team of 50 Call center representatives toachieve daily production and operational goals.▪ Was responsible for phone queue monitoring, coaching, scheduling, and supervision.▪ Handled escalated calls and offered resolution for member complaints and issues.▪ Compiled reports weekly to monitor call statistics and service level agreement requirements.

Tampa, Florida, United States

The largest independent provider of sales, distribution, benefits administration, and customer service and retention solutions to the insurance and managed care industries.

▪ Maintained and executed business strategy, team building and detailed reporting.▪ Managed and provided leadership and motivation to a team of 20 in a proactive/reactive call center.▪ Secured policy renewals by offering strategies to offset increases.▪ Tracked results and monitored goal achievements through system queries and reporting.

▪ Maintained relationships with several Long Term Care carrier partners.▪ Coordinated launch of multi-carrier quoting platform.▪ Developed “5 Star” campaign for select agents through mailings and sales reporting.

▪ Provided analytical reporting to senior management on projected versus actual sales goals.▪ Provided ad hoc reports to Marketing for outreach campaigns to drive sales.▪ Data management and tracking from outreach campaigns.

▪ Successfully achieved internal sales of Individual Health, Group Health and Dental policiesthrough inbound and outbound call center.▪ Trained new sales associates to meet objectives and goals.

Communications

Diploma, General Studies